Become a Technical Support Specialist II with Farrow, located in Ayr, Ontario. Focus on Level 1 and Level 2 support for company information systems and applications.

In this role, you will ensure users have reliable access to business applications, troubleshooting issues across Microsoft 365 and Linux environments. Support documentation and user onboarding will be critical aspects of your work to enhance overall user experience. Your operational mindset will contribute to continuous improvement initiatives.

Key Responsibilities:
• Deliver Level 1 and Level 2 support for internal users
• Troubleshoot connectivity and application-related issues
• Maintain accurate records of incidents and solutions
• Create support docs and knowledge-base content
• Assist with user permissions and onboarding processes

Requirements:
• Proven experience in a technical support capacity
• Comfort with Microsoft 365 and Linux systems
• Understanding of SFTP secure file transfer
• Basic scripting knowledge is useful
• Solid communication with technical and non-technical staff

Drive operational excellence while developing your skills at Farrow in Ayr.
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📌 Technical Support Specialist II at Farrow (Ontario)
🏢 Russell A. Farrow
📍 Ontario