Job Title:
Weight & Research Manager
Department:
Pricing
Job Status:
Exempt
Compensation:
Direct Reports:
Yes
COMPANY OVERVIEW CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!
SALARY: $72,000-$80,000 **(**based on education and years of experience).
REPORTS TO: Director of Pricing
DIRECT REPORTS: Yes
LOCATIONS: Must be located in or near Bismarck ND, Denver CO, Phoenix AZ, Kansas City MO, Dallas TX, Houston TX, or Minneapolis MN.
JOB SUMMARY The Weight and Research (W&R;) Manager leads the weighing and research across the organization, ensuring accurate freight classification and weight representation across all shipments. This role is critical to protecting company revenue by verifying that freight is classified, weighed, and billed correctly, while driving audit accuracy, operational excellence, and a culture of safety and continuous improvement. The W&R; Manager leads a team, partners cross-functionally with Sales, Operations, and Compliance, and serves as the subject matter expert on NMFC classification standards.
ESSENTIAL JOB DUTIES Lead, coach, and developthe W&R; team, fostering a culture of accountability, collaboration, and continuous improvement.
Lead data-driven process improvement initiatives and research industry regulations, standards, and best practices.
Monitor andanalyze product, shipment, or weights for accuracy and regulatory compliance.
Review inspection reports toidentifypotential issuesand conduct cost-benefit analyses.
Ensure the company receivesappropriate revenueon every shipment byfacilitatingaccurateinvoicing through inspection,dimensionerdata analysis, and classification review.




Research commodity information using the NMFC for applicable description and class.
Review disputes fromcustomers todeterminethe correct classification, if necessary,issue document corrections based on the applicable provisions from the NMFC.
Monitor key performance indicators, prepare reports, and present findings and recommendations to leadership.
Overseeoperationalperformance to ensure compliant use of weighing and dimensioning equipment andestablishedprocedures.
Ensure functionality and certification of dimensioning devices and scales, coordinating with Facilities and IT to resolve equipment issues or compliance.
Collaborate with regional andservice centeroperations teams to address personnel issues related to weight and research process compliance.
Ensure compliance with company and government regulations, upholding fairness, honesty, and a solid company reputation in every inspection.
Additionaldutiesas assigned.
MINIMUM REQUIREMENTS 3+ years ofexperienceinlogistics, transportation, operations, or supply chain.
2+ years of management experience preferred.
Ability to lead, coach, and develop a team to achieve departmental and organizationalobjectives.
Ability to effectively explain and document classification corrections to all parties involved.
Well-developed interpersonal skills. Ability toget alongwith diverse personalities.
Mustpossessexcellent interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills.
Extensive knowledge of the principles, procedures, and best practices in the industry.
Knowledgeand trainingof theNational Motor Freight Classification (NMFC) provisions.
Weight andResearch/Inspectionexperience.
Must havetheabilityto obtain working knowledgeofCCFSsystem, policies, and proceduresin a timely manner.
BENEFITS Medical, Vision, Dental, Supplemental, and Life Insurances available.
Paid time off, paid holidays, paid community volunteer time
Employee Assistance Program (EAP)
401k retirement plan with match

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📌 Weight & Research Manager (Ontario)
🏢 CrossCountry Freight Solutions
📍 Ontario