Role: QE with CC Tools & Tech
Employment: Full Time
Location: Toronto, ON
Work Arrangement: Hybrid 4 Days/Week

Job Description
We are seeking a Full Time QE with CC Tools & Tech with strong Contact Center testing, IVR/routing automation, UI/API automation, and Java expertise

Key Responsibilities

Design and execute automation testing for Contact Center platforms

Develop IVR and routing automation using Cyara, Hammer, or similar tools

Perform UI and API automation testing using Selenium, Postman, Karate, or similar tools

Automate Agent Desktop testing and validation

Develop and maintain Java-based automation frameworks

Provide technical leadership for maintenance releases and enhancements

Support ongoing application testing and production activities

Collaborate with development, QA, and Contact Center teams





Track defects and testing activities using JIRA

Maintain automation code using Bitbucket/Git

Work within a structured Scaled Agile environment

Required Skills

Strong Contact Center platform testing experience

Hands-on IVR/Routing automation experience

Cyara or Hammer experience

UI and API automation experience

Selenium, Postman, or Karate experience

Solid Java Core knowledge

Experience with Agent Desktop automation

Familiarity with Bitbucket/Git, JIRA, Confluence, IntelliJ, or Eclipse

Strong understanding of Agile and Scaled Agile methodologies

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📌 QE with CC Tools & Tech (Ontario)
🏢 AceStack
📍 Ontario