Become the Reporting & Insights Lead for Manulife Financial, shaping data strategies across Canada, the US, and GWAM. Drive decision-making with impactful insights and strategic recommendations.

Take charge of developing a unified reporting and insights strategy as you partner with business stakeholders. This role focuses on translating complex operational and customer experience data into actionable intelligence. You'll create executive reports, dashboards, and scorecards to support accountability across business units while ensuring KPI definitions and reporting standards align for consistency.

Key Responsibilities:
• Develop a unified reporting strategy for multiple regions
• Establish and govern KPI definitions and methodologies
• Transform data into actionable insights for leadership




• Create executive reporting and performance reviews
• Identify trends and risks through proactive analysis

Requirements:
• Experience in reporting, analytics, or business intelligence
• Robust data translation skills for business recommendations
• Proven track record with executive stakeholder engagement
• Knowledge of contact center or customer experience metrics
• Ability to balance strategic and hands-on initiatives

Lead data-driven strategies to empower decision-making across Manulife's organization.
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📌 Insights Lead at Manulife Financial (Ontario)
🏢 Manulife Insurance Malaysia
📍 Ontario