Monitor and manage relationships between internal and external stakeholders
Support homestay hosts, natural parents, and students in interpreting cultural practices and differences
Plan and deliver in-person training to hosts and orientations for hosts and recent students
Communicate and maintain accurate records
Build a supportive local community of host families
Support student and host family relationships throughout their program
Respond to crisis situations promptly and refer cases to health professionals where appropriate
Perform in-person intake work and school meetings
Assume custodianship for local-region students under 18 as required, up to 100 km
Travel throughout the local community and surrounding areas

Requirements

- At least two years of homestay or related work experience
- Strong verbal and written English communication
- One-year Community College Certificate or Diploma
- International experience including hosting students or travelling abroad (preferred)
- Ability to plan events and comfortability with public speaking
- Great judgement and decision‑making skills while exercising a high degree of confidentiality
- Ability to work in a fast‑paced environment with a potential of high‑stress situations
- Exceptional Customer Service skills and experience
- Excellent Word, Excel, Email, and Database skills
- Superior organizational skills and ability to hold yourself accountable while working independently




- Strong ability to develop and maintain relationships with both colleagues and clients
- At least 25 years of age
- Canadian citizen or permanent resident
- Full and valid driver's license
- Reliable vehicle with at least 2 million auto insurance liability coverage
- Ability to pass a Criminal Record Check and a Vulnerable Sector Check

Core Competencies

Demonstrates strong relationship management and communication skills, with a focus on supporting diverse stakeholders in a homestay environment. Capable of planning and delivering training, while maintaining confidentiality and exercising sound judgement in high‑stress situations.

Highest-signal resume keywords

- Homestay Experience
- Strong Verbal And Written Communication
- Event Planning
- Customer Service Skills
- Organizational Skills

ATS Optimization Keywords

Hard Skills

- Crisis Management
- Intake Work
- Record Keeping
- Public Speaking
- Database Management
- Microsoft Word
- Microsoft Excel
- Email Communication

Soft Skills

- Judgment
- Decision‑Making
- Relationship Development
- Accountability

Certifications & Qualifications

- Community College Certificate
- Criminal Record Check
- Vulnerable Sector Check

Industry Keywords

- Cultural Practices
- Stakeholder Management
- Host Family Support
- Student Support
- Local Community Engagement

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📌 Relationship Manager (Niagara Falls)
🏢 Jobtailor
📍 Niagara Falls