Lead our Retail Service team at Scotiabank in London, Ontario, as a Customer Experience Lead. Ensure top-notch customer service and manage an enthusiastic team committed to client success.
As a Customer Experience Lead, you will oversee a high-performing team of Customer Experience Associates at Scotiabank. Your role is vital in fostering solid customer relationships while implementing new policies and procedures. Bring your leadership skills and help enhance our customers' financial journeys while contributing to branch success.
Key Responsibilities:
• Lead and manage Customer Experience Associates effectively
• Build and maintain strong customer relationships
• Act as Officer in Charge for branch emergencies
• Identify opportunities to enhance customer experience
• Support change management with new procedures
Requirements:
• Excellent leadership and coaching skills
• Previous team management experience preferred
• Flexibility to work varied schedules
• Banking experience is a strong asset
• Proficient with digital banking solutions
Guide Scotiabank's customer experience mission by leading a dedicated team in London, Ontario.
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📌 Customer Experience Lead in London, ON
🏢 Scotiabank
📍 London