Become the technical expert at Lone Wolf Technologies in the Gainsight Operations Analyst role. Drive customer success transformation by implementing Gainsight CS and managing operations effectively.

This hands-on position reports to the Vice President of Customer Success, aimed at building the operational backbone for an enhanced Customer Success model. The ideal candidate will have over three years of Gainsight administration experience, deep Journey Orchestrator knowledge, and the ability to create scalable workflows based on business needs. You will design customer journeys and manage critical configurations for improved customer engagement.

Key Responsibilities:
• Serve as primary administrator and technical owner of Gainsight CS
• Configure and maintain Gainsight functionalities, including health scores and reports




• Build Journey Orchestrator programs with automated communications
• Partner with leadership to translate strategies into Gainsight workflows
• Establish documentation and governance standards for platform management

Requirements:
• Over 3 years of Gainsight administration experience
• Solid Journey Orchestrator expertise and configuration skills
• Proficiency in Salesforce data models and integrations
• Analytical skills for troubleshooting data management
• Understanding of Customer Success workflows

Elevate customer engagement and retention through your expertise in Gainsight operations at Lone Wolf Technologies.
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📌 Gainsight Operations Analyst at Lone Wolf Technologies (Ontario)
🏢 Lwolf
📍 Ontario