Join Foresters Financial as a Team Leader in the Experience Center. This role focuses on coaching and engaging a team of Contact Center Representatives for exceptional customer interaction.

With minimum five years in contact center operations, you will enhance team performance and morale through active coaching and development. You will also monitor service metrics and collaborate on quality standards while addressing complex escalations effectively. Fostering a positive work culture is key to your team's success.

Key Responsibilities:
• Oversee daily operations of the assigned contact center team
• Provide continuous feedback and support for employee growth
• Ensure team meets established quality and performance expectations




• Manage attendance and schedule adherence effectively
• Identify and implement process improvements in workflows

Requirements:
• At least five years of experience in a contact center
• Demonstrated leadership and coaching skills
• Robust analytical abilities for interpreting performance data
• Familiarity with contact center technology and CRM systems
• Proficiency in both English and a second language is beneficial

Drive team success by enhancing customer service delivery at Foresters Financial.
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📌 Team Leader at Foresters Financial (Ontario)
🏢 Foresters Financial Services
📍 Ontario