Drive client success as a Delivery Assurance Specialist at Bits In Glass. Oversee engagement health, manage recovery actions, and streamline processes using AI and automation.

This senior, billable role requires a proactive approach to managing program health across various client engagements. You will be the key individual responsible for delivery escalations and establishing recovery plans to address risks. Your expertise will enable the consolidation of assurance functions to improve overall service delivery.

Key Responsibilities:
• Lead client engagements with accountability for outcomes
• Manage delivery escalations and devise recovery strategies
• Implement independent assurance reviews at key stages
• Utilize AI tools to streamline health reporting
• Train delivery managers to enhance team performance

Requirements:
• 8+ years in delivery management or consulting
• Proven success in turning around at-risk programs
• Familiarity with commercial service models
• Solid stakeholder management skills
• Experience using AI for automation

Shape the future of client delivery by bringing your skills to Bits In Glass.
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📌 Bits In Glass Delivery Assurance Specialist (Alberta)
🏢 Bits In Glass
📍 Alberta