Join Scotiabank as a Real Time Analyst and directly influence operational performance and customer service. Monitor key metrics across Canada’s Banking Client Experience Centre to drive efficiency.

In this critical role, you'll support operational excellence by monitoring up to 2,800 Advisors in real time, making informed decisions to optimize performance. Your responsibilities will include producing high-impact reporting, identifying service disruptions, and collaborating with various teams to enhance operational strategies. You will actively contribute to reducing customer abandonment and ensuring an effective customer experience.

Key Responsibilities:
• Track contact volume and operational changes continuously
• Analyze performance metrics and communicate findings




• Implement contingency plans to improve resource management
• Propose strategies based on data analysis
• Support ongoing reporting and process improvement initiatives

Requirements:
• Relevant degree or direct experience in Workforce Management
• Knowledge of Contact Centre Operations and reporting
• Proficient with analytical tools and software
• Robust problem-solving capabilities
• Ability to communicate effectively across departments

Leverage your analytical acumen to provide insights and drive positive customer experiences at Scotiabank.
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📌 Operational Real Time Analyst Role at Scotiabank (Ontario)
🏢 Scotiabank
📍 Ontario