Position Overview The Receptionist is the “face” of Jacob Bros and is responsible for initial contact with internal and external clients in person at the Jacob Bros head office or by telephone. This position is considered to be focused on customer service.
Primary Tasks/Responsibilities Answers incoming telephone calls and routes them to staff or takes messages
Welcomes clients at front desk and answers or refers inquiries to appropriate individual
Maintains telecommunication system by following manufacturer’s instructions for phone and console operation which includes training in-house staff
Updates and distributes staff contact list on a regular basis
Orders current and replacement corporate fuel cards and BC Ferry cards
Orders company business cards and maintains stock at reception
Takes care of all BC Ferry reservation requests for staff
Manages meeting room bookings through Outlook
Arranges inbound/outbound courier packages including cost coding for A/P
Prepares incoming and outgoing mail and maintains postage meter
Prepares project files, labels, and tabs and maintains project filing
Provides corporate standard telephone greeting for new employees
Prepares and collates documents as requested by estimating manager or project managers
Updates employee/client contact information for photocopiers, arranges service calls, reports monthly counts, and orders toner and waste cartridges
Orders office supplies for Surrey office and project sites, (upon request) includes organization and inventory control
Assigns project/personal mail slots at Surrey office
Ensures the reception area is clean and tidy
Maintains first floor Surrey office coffee machines and lunch room area
Arranges the “bell ringing” as required




Ensures items on Surrey office lunch room bulletin board are current and pertinent
Updates Receptionist manual detailing the requirements of this position on a regular basis
Other administrative duties as requested by Administrative Supervisor
Reporting Relationship The Receptionist reports to the General Manager
Required Qualifications One (1) or more years' experience in an administrative role for a general contractor, sub-contractor, or engineering firm is preferred
Diploma or Undergraduate Degree in Business Administration or related field preferred
Strong communication skills (written and verbal) and business acumen
Proven track record of strong organization skills with great attention to detail
Proven track record of superior multi-tasking and time management skills
Proficiency with Microsoft Office – Outlook, Excel, and Word
Pleasant/outgoing personality
Work Location The Receptionist position is based in the corporate head office in Surrey, BC.
Key Traits for this position The receptionist may be the first point of contact for customers, subtrades, suppliers and public with Jacob Bros. Construction. It is imperative that this initial contact be a positive experience. The position requires a cheerful and positive individual that is outgoing and willing to take an interest in the person, either on the phone or face to face. The switchboard is high volume, so a balance of care and expedience is required at times. Due to the public exposure from company vehicles and project sites, this position quite often requires strong listening skills, diplomacy and patience in order to direct calls to the appropriate company individual. Being on time and consistent attendance is critical as the switchboard coverage is Monday to Friday and backup from the administration team is required daily.

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📌 Receptionist (British Columbia)
🏢 Jacob Bros
📍 British Columbia