At First Light, we believe healing and housing support are rooted in relationship, safety, and community care.

As a Casual/Call-in Housing Cultural Support Worker, you’ll walk alongside Indigenous resident relatives as they navigate healing, housing, wellness, and systems of support. This role is grounded in culturally safe, trauma-informed, and relationship-based service delivery, with a strong understanding of the intersections of Indigeneity, gender diversity, violence prevention, and community healing.

Working as part of a collaborative residential support team, you will help support Indigenous folks experiencing the intersections of marginalized gender identities and lived experiences of violence. In this Casual/On-Call Housing Support Worker position shifts are assigned as needed, including overnights, weekends, and holidays.

This program welcomes Indigenous women, Two-Spirit, and Indigiqueer relatives and is rooted in harm reduction, cultural connection, intergenerational healing, and community care.

You understand that support begins with relationships. You lead with empathy, accountability, humility, and respect for Indigenous ways of knowing, being, and healing.

Who You Are & What You Carry
You are:

Relational and community-minded: you build trust through consistency, respect, and care

Culturally grounded: you understand the importance of Indigenous identity, culture, and community in healing work

Trauma-informed: you approach complex situations with patience, compassion, and emotional awareness

An advocate: you help resident relatives navigate systems while strengthening self-advocacy and empowerment

Collaborative and adaptable: you work well independently and as part of a team in fast-paced and evolving environments

Grounded in boundaries and accountability: you balance supportive relationships with professionalism and self-awareness

You bring:

Knowledge of Indigenous identities, cultures, and traditions across Newfoundland and Labrador

Understanding of gender diversity and gender-affirming approaches through a lens of two-eyed seeing

Experience supporting individuals navigating trauma, violence, housing instability, or complex systems

Strong systems navigation and advocacy skills





Strong communication, collaboration, and problem-solving skills

Respect, relational accountability, and cultural humility in all aspects of your work

What You’ll Do
Direct Resident Support

Provide one-on-one support to resident relatives within First Light's transitional housing program

Support resident relatives in building individualized, relative-led support plans focused on wellness, stability, healing, and self-determination

Offer culturally rooted peer support and relationship-based care

Support crisis response, de-escalation, emotional support, and safety planning when required

Help resident relatives strengthen skills related to housing stability, self-advocacy, budgeting, food security, and independent living

Advocacy & Systems Navigation

Support resident relatives in navigating healthcare, housing, legal, income support, and community systems

Liaise with service providers, government systems, and community organizations to support coordinated care

Advocate alongside resident relatives to reduce barriers and strengthen access to meaningful supports

Support residents in developing confidence and empowerment in their own systems navigation and advocacy

Cultural & Community Support

Facilitate or support culturally grounded programming for residents and members of the urban Two-Spirit and Indigiqueer community

Help foster safe, welcoming, and affirming community spaces rooted in Indigenous values and collective care

Support connection to culture, community, ceremony, and wellness opportunities

Work collaboratively with internal teams to ensure holistic and wraparound support for resident relatives

Participate in team-oriented care planning, case conferencing, and team reflection

Maintain accurate documentation, reporting, and case notes in accordance with organizational policies





Communicate consistently with teammates and supervisors to support coordinated care

Contribute to program development, evaluation, and continuous improvement processes

Share insights and emerging community needs with leadership and team members

Skills, Experience & Requirements
We recognize that knowledge comes through many pathways, including lived experience, cultural teachings, community care, formal education, and relational learning.

Diploma or degree in Social Work, Indigenous Studies, or a related field, and/or an equivalent combination of education, lived experience, and community-based work would be considered an asset

Experience in individualized support work, housing support, or related social service work

Deep knowledge of Indigenous cultures, traditions, and practices

Understanding of the intersections of Indigeneity and gender diversity through a lens of two-eyed seeing

Strong understanding of local community resources and support systems

Strong communication, organization, and relationship-building skills

Ability to work independently while contributing to a collaborative team environment

High level of confidentiality, professionalism, and emotional intelligence

Valid driver's license and clear driver's abstract

Record of Conduct and Vulnerable Sector Check

Preference will be given to qualified Indigenous applicants, including applicants with lived experience as members of the Two-Spirit and Indigiqueer community.

First Light celebrates diversity and is committed to creating an inclusive and supportive environment for all members of our team. We welcome applications from all qualified candidates regardless of Indigenous identity or status, lived experience, national or other origin, gender identity or expression, sexual orientation, religion, age, or other characteristics.

We strongly encourage applications from individuals who carry lived experience expertise, acknowledging the value and alignment with First Light's organizational goals. We’re committed to supporting candidates throughout the application process by accommodating any disability-related requests.

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📌 Casual/Call-In Housing Cultural Support Worker (Newfoundland and Labrador)
🏢 firstlightnl
📍 Newfoundland and Labrador