Advise the SVP, Global Customer Experience and leadership team on strategic priorities, growth opportunities, and investment decisions Develop and maintain partnerships with business lines and corporate functions to align strategies, investments, and performance objectives Lead the budgeting process and oversee sector financial performance, including Run, Maintain, and Improve activities Support strategic portfolio management, initiative prioritization, business case development and validation, and benefits realization tracking Monitor performance, benefits realization, and return on investment for sector investments Develop financial analyses, value creation models, and forecasts Translate customer, marketing, and operational metrics into strategic recommendations and business value indicators Partner with Data and Analytics to evolve customer value measurement approaches, including Customer Lifetime Value models Design and enhance executive dashboards, KPIs, and performance monitoring mechanisms Contribute to evaluating strategic initiatives, growth opportunities, and potential strategic partnerships Serve as Business Risk Officer for Global Customer Experience Integrate risk management into governance, planning, and portfolio management processes Support key decision-making forums across the sector Requirements Influential leadership, strategic thinking, and strong results orientation Experience acting as a trusted business advisor to managers and senior executives Solid financial analysis, modelling, and business value assessment capabilities Expertise in governance, organizational performance, portfolio management,



or strategic advisory roles Collaboration and stakeholder engagement across multiple groups and functions Strong business judgment, political acuity, and ability to influence strategic decision-making Understanding of customer value creation, revenue growth, and integrated risk management concepts Bachelor's degree in actuarial science, business administration, finance, or a related field Minimum of ten years of relevant experience in strategy, organizational performance, finance, portfolio management, governance, or strategic advisory roles Advanced English proficiency Ability to collaborate regularly with English-speaking partners and colleagues Ability to analyze and produce strategic documentation in English on an ongoing basis Core Competencies Demonstrates expertise in financial analysis, strategic advisory, and portfolio management, with a strong focus on customer value creation and risk management. Proven ability to influence decision-making and collaborate across functions to drive organizational performance. Highest-signal resume keywords Financial Analysis Strategic Advisory Portfolio Management Governance Customer Value Creation ATS Optimization Keywords Hard Skills Financial Modelling Business Value Assessment Performance Monitoring Data Analysis Forecasting Soft Skills Influential Leadership Strategic Thinking Collaboration Stakeholder Engagement Business Judgment Industry Keywords Customer Experience Risk Management Organizational Performance Revenue Growth Strategic Partnerships Tools & Technologies Executive Dashboards KPIs Performance Monitoring Mechanisms #J-18808-Ljbffr

📌 Senior Advisor, Strategic Performance (Quebec City)
🏢 Jobtailor
📍 Quebec City