Job Description:

Role Description We are seeking a Native Spanishspeaking Support Engineer with excellent communication skills and a passion for technology and customer success The ideal candidate will be comfortable working in a fastpaced support environment collaborating across teams and delivering exceptional customer experiences

Required Qualifications

Nativelevel proficiency in Spanish spoken written and reading is mandatory

Excellent spoken and written communication skills in English

Ability to support and resolve customerreported issues in Spanish

Must be willing and able to work from the office on a regular basis as required by the business

Flexible to work during Spanish business hours and when needed support PST business hours

Strong troubleshooting analytical and problemsolving skills

Excellent logical thinking critical thinking and crossteam collaboration abilities

Passion for technology and customer support

Understanding of cloud computing concepts including cloud versus onpremises environments

Familiarity with Microsoft Azure services and deployment concepts is preferred

Azure certifications are a plus

Key Responsibilities

Provide technical support to customers in Spanish and English through phone email and other support channels

Troubleshoot and resolve complex customer issues related to Microsoft Azure services and technologies

Leverage knowledge of Azure architecture offerings and billing platforms to deliver effective solutions and recommendations

Collaborate with internal support teams and subject matter experts to address escalations and customer concerns

Escalate issues promptly when specialized expertise or additional capabilities are required

Maintain highquality case documentation and ensure accurate tracking of customer interactions

Handle challenging and businesscritical customer situations with professionalism and strong communication skills

Continuously develop technical expertise and stay current with Azure technologies and platform updates

Preferred Skills





Working knowledge of Microsoft Azure services technologies and billing platforms

Strong customerfacing experience in technical support environments

Excellent analytical troubleshooting and incident management capabilities

Ability to manage multiple priorities while maintaining a customerfirst mindset

Location Requirement Candidates must be comfortable working from the office and supporting customers during Spanish business hours with flexibility to align with PST business hours when required Native Spanish language proficiency is a critical requirement for this role

Skills:

Mandatory Skills : Azure fundamentals (AVD, Deployment, subscriptions, resource group), Azure Infra Services, ITIL

About Company:

LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and recent roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert

📌 Senior Software Engineer (Calgary)
🏢 LTM
📍 Calgary