Step into a high-impact leadership role at Rogers as the Senior Director of Customer Intelligence & AI. Based in Toronto, you will architect cutting-edge strategies that combine customer insights with advanced AI technologies.

Reporting to the SVP, Digital, you will lead customer intelligence initiatives by understanding customer behavior beyond traditional identifiers. Manage a multidisciplinary team to drive strategic insights that enhance customer retention and overall experience, supporting Rogers in its mission to connect Canadians.

Key Responsibilities:



• Own the strategy for Digital Customer 360 Intelligence at Rogers • Integrate various data signals to form unified customer insights • Identify engagement patterns and customer intent for growth • Supervise the creation of predictive modeling and intelligence frameworks • Align business initiatives to maximize customer value

Requirements: • 10+ years of experience in Customer Intelligence or related fields • Relevant university degree in Business or Data Science • Proficient in translating insights into measurable outcomes • Excellent leadership and communication skills • Ability to navigate complexity and foster organizational change

Leverage your expertise to drive impactful customer intelligence initiatives at Rogers and redefine customer experiences across Canada. #J-18808-Ljbffr

📌 Customer Intelligence & AI Senior Director Role (Winnipeg)
🏢 Rogers communications
📍 Winnipeg