We are seeking a dedicated and organized Dental Administrative Assistant / Receptionist to join our team. The ideal candidate will have dental office experience and will be the first point of contact for patients, providing exceptional customer service while performing the front desk operations of our Dental office. This role requires a solid understanding of dental terminology, dental insurance and benefits, attention to detail, proficiency in electronic dental records, and experience with dental office software such as Abeldent or similar Dental practice management software.
Duties
Greet patients warmly and manage the check-in process efficiently.
Schedule appointments and manage the appointment calendar.
Handle cancellations and reorganize to keep schedule full.
Answer phone calls promptly, addressing patient inquiries and concerns.
Maintain accurate patient records using electronic dental records systems.
Process patient information and verify insurance details accurately.
Handle billing inquiries, Insurance Calls and assist with payment processing accurately.
Ensure the front desk area is organized and welcoming.
Collaborate with dental staff to ensure smooth office operations.
Keep up-to-date with dental terminology and office procedures.
Requirements
Previous experience as a Dental Receptionist or in a similar administrative role is a plus (However, on-the-job Training will be provided)
Familiarity with Dental Practice Management software, particularly Abeldent is a plus
Excellent communication skills, both verbal and written.
Proficiency in using phone systems and managing multiple lines effectively.
Ability to work in a fast-paced environment while maintaining attention to detail.
Strong organizational skills with the ability to prioritize tasks efficiently.
A friendly demeanor and commitment to providing outstanding patient care.
If you are passionate about contributing to a positive patient experience in a dental setting, we encourage you to apply for this rewarding position. It is a fast-paced, busy, friendly environment where you can grow your potential and your income by learning new skills. We have room for advancement to the next level for the right candidate.