Job Overview

We are seeking a motivated Junior Customer Support Specialist to join our technical support & engineering team. This entry-level role offers an excellent prospect to develop your skills in IT support, Linux/computer networking, and customer service within a dynamic environment. The ideal candidate will be someone who loves figuring out how things work and become a product expert to be able to assist clients with technical & operational issues, troubleshoot software and hardware problems, and contribute to maintaining high-quality support services for various Linux-based system.

Responsibilities

- Develop a deep, technical and operational understanding of our product, features, and underlying logic.
- Provide product & technical support to customers via email and phone, including troubleshooting hardware and software issues.
- Assist customers with product functions and features and Best Practices policy deployment planning.
- Maintain and build customer relationship
- Troubleshoot computer hardware components and peripheral devices.
- Product testing and documentation
- Collaborate with senior team members to escalate complex issues when necessary.
- Communicate clearly with customers to provide effective solutions and ensure a positive support experience.

Requirements

- Basic understanding of computer networking concepts such as LAN, VPN, firewalls,



and Linux environments.
- Basic knowledge of common Linux command line tools
- Strong communication skills to effectively assist customers and document issues accurately.
- Ability to learn quickly in a fast-paced environment with a focus on customer service excellence.
- Attention to detail and ability to follow documented procedures accurately.
- A proactive mindset with strong problem-solving skills to resolve technical issues efficiently.
- Previous experience in help desk or IT support roles is desirable but not required.

Interested applicants should send their resume and cover letter with

"Linux-Indeed" in the subject.

Only Qualified Candidates will be notified.

Join us as a Junior Customer Support Specialist where your energy fuels our success! We’re dedicated to empowering our team members through ongoing training, supportive leadership, and opportunities for career growth—all within a vibrant workplace that values your contributions.

Pay: From $37,960.00 per year

Benefits:

- Dental care
- Extended health care
- Vision care

Application question(s):

- Are you able to commute to our Yaletown office reliably to work?
- What is your typing speed in WPM?
- Will you be able to participate in our 24/7 on-call rotation?

Work Location: In person

📌 Junior Customer Support Specialist (Vancouver)
🏢 LinuxMagic
📍 Vancouver