Job Summary

Join our dynamic team as a Customer Service Representative and become one of the vital links between our company and our valued customers! In this role, you will deliver exceptional service by addressing customer inquiries, resolving issues efficiently, providing helpful solutions and help them complete their purchase. Your enthusiasm and communication skills will help foster positive relationships, ensuring every customer feels heard and appreciated. This position offers an exciting opportunity to develop your skills while making a real difference in the life's of the customer's you serve.

Key Responsibilities:

Customer Service:

Training will be provided

- Create and maintain a friendly and professional relationships with all clients including, AADL and WCB authorizers, Physio Therapists, Physicians, etc..
- Identify customer needs and recommend appropriate product
- Provide detailed product information, demonstrations, and training to customers and authorizers within the store.
- Answer customer inquiries and resolve any issues or concerns promptly.
- Maintain a high level of product knowledge and stay updated on current products and industry trends.




- Help customers complete their purchase through billing and or the POS system.

Product Management:

- In collaboration with the Retail Manager, maintain an organized and attractive display of products in the store.
- In collaboration with the Retail Manager, monitor inventory levels and coordinate with the purchaser for restocking and replenishment.
- In collaboration with the Retail Manager, Product & Marketing Manager, and Executive Team, assist in the setup and execution of promotional events and product launches.
- In collaboration with the Retail Manager, ensure all products are accurately priced and labeled.

Qualifications:

- High school diploma or equivalent.
- Proven experience in the customer service industry.
- Willing to be educated on Compression and Bracing Products.
- Excellent interpersonal and communication skills.
- Ability to build and maintain positive customer relationships.
- Strong organizational and multitasking abilities.
- Proficiency in MS Office and willing to be educated on our retail management software.
- Ability to lift and move heavy equipment as required (up to 50lbs)

Pay: $15.00-$18.00 per hour

Work Location: In person

📌 Customer Service (Vegreville)
🏢 J3 Health & Wellness Supplies
📍 Vegreville