Best Western Plus Port O'Call is looking for passionate, energetic, customer focused and dynamic people to join our Front Office team.

JOB REQUIREMENTS:

- Experience as a Hotel Front Desk Clerk Preferred
- Experience in all aspects of customer service and people management
- Robust working knowledge of Guest Service practices and principles
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
- Exceptional conflict resolution, negotiation, and objection handling skills
- Able to effectively communicate both verbally and in writing
- High level of proficiency with Microsoft.
- Knowledge of Jonas Chrome PMS as an assets.

DUTIES:

- To provide a warm, welcoming and friendly environment
- Responsible for checking guests in and out of the Hotel.
- Luggage assistance
- Issues room keys, pamphlets, discount cards, etc.
- Answers various questions from guests and arranges transportation for guests.
- Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
- Book telephone reservations
- Computes bills, collects payment and makes change for guests.
- Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
- Print updated in-house, arrival, departure, and room status reports every two hours
- Check all unresolved departures.
- Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.




- Write all wake-up call requests on specified form and enter on switchboard.
- Complete welcome calls.
- Clean and tidy front desk area.
- Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
- As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
- Provide information to staff and/or clients about special activities.
- Observe and report any security issues to the Manager.
- Hotel Night Auditor responsibilities include registering guests, managing reservations, and providing information about rooms, rates and amenities. Preparing End of Day reports, reconciling revenues, post charges and payments. We need a person who is pleasant in person as well as holding excellent telephone manners.

APPLICABLE SKILLS:

- Previous experience in a front desk or night audit role is preferred.
- Understanding of Yield and Revenue Management an asset.
- Excellent customer relations.
- Must have time-management skills.
- Adaptable to change and be able to handle multiple priorities under pressure.
- Eager and focused to exceed guest expectations.

Work Remotely

- No

Job Types: Part-time, Permanent

Pay: $17.00 per hour

Benefits:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking

Experience:

- customer service: 1 year (preferred)

Work Location: In person

📌 Night Auditor / Guest Service Agent (Calgary)
🏢 Best Western Plus Port O'Call
📍 Calgary