We are looking for a Customer Service Representative in Anjou!

- Respond to customer inquiries via phone, email, and other communication channels.
- Monitor and follow up on customer orders with the production and shipping teams.
- Keep customers informed of delivery timelines and communicate any changes or delays.
- Handle customer inquiries, complaints, and claims while ensuring timely resolution and follow-up.
- Maintain accurate customer and order information within the company's ERP system.
- Collaborate with the sales, production, quality, and shipping teams to ensure a seamless customer experience.
- Contribute to the continuous improvement of customer service processes.

Qualifications

- Minimum of 5 years of customer service experience in a manufacturing, industrial, or distribution environment.
- Bilingual in English and French (spoken and written).
- Proficiency in Microsoft Office, including Word and Excel; experience with an ERP system is an asset.
- Solid communication, organizational, and problem-solving skills.

Customer-focused, detail-oriented, and able to work effectively in a fast-paced team environment

Work Location: In person

📌 Customer Service (Anjou)
🏢 Recrutement Prestige
📍 Anjou