Overview

IMPORTANT: Applicants must be enrolled in a program at a post secondary school with a work placement or co-op component to be considered for this position.

Join our dynamic team as an Assistant Experience Manager, where your enthusiasm and dedication will elevate guest interactions and create memorable experiences. In this vibrant role, you will support the delivery of exceptional customer service, oversee daily operations, and ensure our guests feel welcomed and valued at every touchpoint. Your proactive approach will help foster a lively, guest-focused environment that encourages repeat visits and positive word-of-mouth. This paid position offers a fantastic opportunity to develop leadership skills while making a meaningful impact on our guests’ experiences.

Vancouver Mysteries seeks a highly-organised, tech-savvy individual who will work in the company’s Mystery Headquarters: supporting operations, customer service and our team of Game Operators with a special focus on marketing and operations.

You'll be reporting to both the company's Head of Operations and the company's owner.

You'll be fun, quick-thinking, fast-acting, detail-focussed, enjoy problem-solving, and love working with people.

You will start in the office with basic duties and your responsibilities will expand when you show you are ready for them.

It's important you’re flexible – please don't expect a 9-to-5 desk job. You'll be working from the company’s Headquarters in downtown Vancouver at least 3 to 4 days a week (550 West Hastings Street) and we are busy on evenings and weekends.

Duties





- Assist in managing daily guest services operations to ensure smooth and efficient service delivery
- Support team members in delivering outstanding hospitality and customer service that exceeds expectations
- Handle guest inquiries, resolve concerns promptly, and ensure a positive experience for all visitors
- Oversee booking procedures, including transactions, refunds, and more.
- Coordinate with team members to maintain cleanliness, organization, and presentation of the office and experience gear.

Skills

You enjoy solving problems and puzzles and embrace change.

● You are organised and well prepared.

● You have been described by others as a helpful person.

● You’ve been told you have excellent attention to detail.

● You are capable of working by yourself and are self motivated.

● Typing, filing, basic competency with word processing & spreadsheet software

● Professional and friendly phone manner

● Proficiency with Dropbox, Google Drive, Canva, Wordpress and Mailchimp would be helpful.

● You can show examples of content you've created, social media profiles/posts you manage (school work or real-life)

Job Types: Part-time, Fixed term contract, Internship / Co-op
Contract length: 16 weeks

Pay: From $20.00 per hour

Expected hours: 24.0 – 32.0 per week

Perks:

- Casual dress
- Flexible schedule

Application question(s):

- Are you currently enrolled in school, in a program with a Work-Integrated or Co-Op Learning component? IMPORTANT: We are only able to consider applicants who answer YES to this question at this time.

Work Location: In person

📌 Assistant Experience Manager (Vancouver)
🏢 Vancouver Mysteries
📍 Vancouver