Job Description

Pinwheel Clinic™ is looking for a highly professional, organized, efficient, and adaptable Medical Office Assistant (MOA) to join our growing interdisciplinary clinic.

Pinwheel™ operates within a blended public/private healthcare model, so this role combines traditional MOA duties with client service, billing, and a strong front-end booking function. The MOA is often the first point of contact for families and must be able to clearly explain Pinwheel™ services, answer questions, discuss funding and payment options, and help appropriate clients move from inquiry to booking.

Pinwheel Clinic™ is in an active growth phase, so the successful candidate must be comfortable with change, able to learn new programs and workflows quickly, and willing to adapt as the clinic evolves.

Key responsibilities include:

- Reception, phone, email, and online inquiries
- Scheduling and appointment coordination
- Explaining Pinwheel™ services, programs, fees, and booking processes
- Helping prospective clients identify appropriate next steps and book services
- Billing patients, extended health insurers, and third-party funders
- Managing referrals, forms, documents, and electronic charts




- Telephone triage and directing inquiries appropriately
- Data entry and administrative tracking
- Supporting the day-to-day operations of the clinic

This is an administrative role with no room flow or direct patient care required. The successful candidate will work alongside an experienced MOA and as part of a collaborative interdisciplinary team.

Required Qualifications

- MOA certificate
- Excellent interpersonal and communication skills
- Strong organizational skills and attention to detail
- Robust computer proficiency
- Confidence speaking with prospective clients
- Ability to manage multiple priorities
- Comfort working in a changing and growing organization

Preferred Qualifications

- 1+ years of MOA, medical office, customer service, or sales experience
- Experience with insurance or third-party billing
- Experience with Jane App
- Familiarity with Apple/Mac computers
- Basic Life Support (BLS)

Competitive compensation based on experience and qualifications.

Job Types: Full-time, Permanent

Pay: $25.00-$29.00 per hour

Benefits:

- Company events
- Dental care
- Extended health care
- Paid time off

Work Location: In person

📌 Medical Office Assistant (Canada)
🏢 Pinwheel Clinic
📍 Canada