Overview

Join our dynamic team as a Case Processing Agent, where your organizational prowess and attention to detail will drive efficiency and accuracy in handling case files and records. In this vital role, you will manage case documentation, coordinate communication across departments, and ensure all processes adhere to established standards. Your proactive approach and excellent communication skills will contribute to a seamless case management system that supports our mission of delivering exceptional service. This paid position offers an engaging environment for individuals eager to develop their administrative and project management skills while making a meaningful impact.

Duties

- Review, process, and update case files using various software tools including Microsoft Office Suite and specialized databases.
- Maintain accurate records by filing documents electronically and physically, ensuring easy retrieval and compliance with record management policies.
- Communicate effectively with internal teams and external stakeholders via email, phone, and SharePoint platforms to coordinate case progress.
- Support project management activities by tracking deadlines, preparing reports using Microsoft Project and PowerPoint, and assisting in workflow organization.
- Conduct analysis of case data to identify discrepancies or areas for process improvement, utilizing analysis skills and database management tools.
- Assist in procurement activities related to office supplies or case-related resources,



ensuring timely availability of necessary materials.
- Demonstrate leadership by guiding new team members through procedures, fostering a collaborative workplace focused on organizational excellence.

Requirements

- Minimum 1 year of experience in immigration case filing & processing roles with strong organizational skills and attention to detail.
- Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, Outlook, Access, and SharePoint.
- Bilingual ability in English and Punjabi/Hindi is highly desirable to support diverse stakeholder needs.
- Excellent communication skills—both written and verbal—to clearly convey information and negotiate effectively.
- Strong analysis skills with the ability to interpret data from databases and records management systems.
- Familiarity with immigration rule and regulations Is must.
- Demonstrated ability to manage time efficiently while handling multiple priorities in a fast-paced environment.
- Experience with customer service or client-facing interactions is an asset to ensure positive stakeholder engagement.

Join us as a Case Processing Agent where your expertise will help streamline operations, enhance record accuracy, and support our commitment to outstanding service delivery!

Pay: $17.75-$18.50 per hour

Benefits:

- On-site parking

Experience:

- Immigration case filling: 1 year (required)

Work Location: In person

📌 Case Processing Agent (Canada)
🏢 BBC Immigration Services
📍 Canada