The Cranston Residents Association (CRA), is a non-profit organization, which is professionally managed and maintained to ensure Cranston’s community features, amenities and the Century Hall facility will continue to be both esthetically pleasing and conveniently available for the long term use of its residents. The CRA also offers many sports, fitness, and recreation programs for all age groups, throughout the year.

Reporting to the Admin & Operations Manager, the Customer Service Representative’s role will be to provide an excellent customer experience, while responding to all inquiries from residents and guests at Century Hall.

Reports to: Admin & Operations Manager

Responsibilities:

Provide exceptional customer service

Ensure all people entering the facility or park have a valid pass or are signed in by a valid member

Effectively respond to customer inquiries and refer to management as required

Enforce all CRA rules and regulations in regards to membership cards and facility/park use

Process accurate payments, including membership dues, program payments, facility rentals, drop-in etc.

Comply with collections, deposit and month end procedures

Provide facility tours to prospective rentals and new home owners

Complete rental agreements for upcoming rentals, including payments, checking insurance requirements, collection of damage deposit and signatures

Complete rental walk-throughs (beginning & end of rentals)





Coordinate transition of rental hand off to security guards

Complete membership registrations and issue membership cards

Provide support to programs and events as required

Perform administrative duties as assigned

Register participants in programs

Attend all training and be an active participant in all team meetings

Complete all required inspections, reporting, and feedback in a timely fashion

Communicate effectively with all staff, residents and guests

Abide by Cranston Residents Association Policies & Procedures

Other administrative duties as required

Qualifications:

Outstanding customer service skills

Robust problem solving and conflict resolution skills

Ability to work independently and unsupervised as well as with a team

Excellent organizational and time management skills

Current Emergency First Aid with CPR Certificate

Successful completion of a criminal record check.

Additional Information:

This is a part-time position, must have evening availability 4:45pm to 9:00pm and weekends 8:45am to 9:00pm (shifts vary). This is a great role for a student or someone looking for a second job.

Interested applicants are invited to forward their cover letter and resume to gm @cranstonra.ca .While we appreciate all interested parties, only successful applicants will be contacted.

Job Type: Part-time

Pay: From $16.00 per hour

Work Location: In person

📌 Part- Time, Customer Service Representative (Canada)
🏢 Cranston Residents Assoication
📍 Canada