Company: Tang + Kung Real Estate Group | RE/MAX Crest Realty
Location: Richmond, BC
Job Type: 20 to 40 Hrs
Industry: Property Management / Real Estate

About the Role

Tang + Kung Real Estate Group is looking for an organized, proactive, and service-minded Administration, Operations & Client Care Coordinator to join our property management team.

This is a central coordination role combining three important areas:

Administration + Operations + Client Care

You will help ensure property records and documents are accurate, operational workflows continue moving, and landlords and tenants receive timely, professional, and caring communication.

We are looking for someone who doesn't simply complete the task in front of them. We want someone who naturally asks:

What is happening? What is outstanding? What is the next step? Who needs an update? How do we close the loop?

Our service standard is:

Care + Empathy + Accountability.

Key ResponsibilitiesAdministration

- Prepare tenancy agreements, addendums, renewals, notices, and other property management documentation
- Coordinate administrative requirements for move-ins and move-outs
- Prepare and maintain Form K and strata-related documentation
- Maintain accurate landlord, tenant, property, lease, and payment records
- Maintain organized digital property files and documentation
- Update internal databases and property management systems
- Assist with security deposit documentation and processing
- Support PAD, rent, invoice, and accounting administration
- Collect missing documents and information from landlords, tenants, strata, and team members
- Ensure documentation is properly filed and easy for the team to retrieve

Operations

- Monitor open tasks, tickets, deadlines, and outstanding matters
- Coordinate administrative workflows from start to completion
- Follow up on outstanding items without requiring repeated reminders
- Identify missing information and determine the appropriate next step
- Coordinate handoffs between team members
- Maintain checklists, workflows, and SOPs
- Identify approaching deadlines and escalate concerns early
- Document decisions, actions, and communications in our helpdesk system
- Provide clear progress updates when matters cannot be completed within the expected timeframe
- Help identify recurring operational problems and recommend process improvements
- Make sure assigned matters are properly followed through and closed

Client Care

- Communicate professionally with landlords, tenants, strata managers, vendors, and other stakeholders
- Respond to routine client inquiries in a timely manner
- Provide clear status updates and next steps




- Follow up proactively rather than waiting for clients to ask again
- Explain property management processes in a clear and helpful manner
- Manage expectations regarding timelines and outstanding items
- Recognize when a client concern requires escalation
- Help resolve routine service issues while maintaining a positive client experience
- Follow up after matters are resolved to ensure the communication loop is closed
- Maintain professional documentation of client communications

What Success Looks Like

A successful person in this role:

- Keeps administrative records accurate and organized
- Knows what is outstanding and follows up
- Does not allow tasks to disappear because someone hasn't responded
- Communicates delays before deadlines are missed
- Provides a next step when identifying a problem
- Can distinguish between something they can handle and something that needs escalation
- Keeps landlords and tenants informed
- Uses systems and checklists instead of relying on memory
- Takes responsibility for getting assigned workflows to completion
- Looks for ways to make recurring processes better

The mindset we value is:

Receive → Understand → Organize → Coordinate → Communicate → Follow Up → Close

Qualifications

- Previous experience in administration, operations, customer service, property management, real estate, strata, legal administration, or a similar role
- Strong organizational and time-management skills
- Excellent written and verbal communication
- Strong attention to detail
- Comfortable handling multiple files and deadlines simultaneously
- Strong computer and technology skills
- Comfortable learning recent software and systems
- Ability to work independently while being part of a team-oriented team
- Ability to follow established SOPs and processes
- Ability to identify missing information and ask appropriate questions
- Strong follow-through and accountability
- Professional and service-oriented when communicating with clients

Property management experience is an asset, but the right attitude, organization, communication skills, and ability to learn are equally important.

Technology

Our business uses multiple technology platforms. Candidates should be comfortable working in a technology-driven environment.

Systems may include:

- Google Workspace




- Helpdesk/ticketing systems
- Property management databases
- Electronic document management
- Digital signature platforms
- Accounting and payment systems
- Property inspection and tenant-screening platforms

Experience with specific systems is helpful but not required. Training will be provided.

Who Will Do Well Here?

You may be a great fit if you are the person who:

- Likes keeping things organized
- Notices when something is missing
- Enjoys completing and closing tasks
- Follows up without being reminded
- Communicates early when something isn't going according to plan
- Likes helping clients
- Can remain calm when dealing with multiple priorities
- Is comfortable with accountability
- Enjoys learning better ways of doing things
- Takes pride in accurate work

You probably won't enjoy this position if you prefer waiting for detailed instructions for every next step or if you regularly leave incomplete matters for someone else to discover.

Our Culture

At Tang + Kung, we believe property management is ultimately a service business.

Our goal is to provide landlords and tenants with a consistent 5-star experience through good systems, professional communication, attention to detail, and dependable follow-through.

We believe in:

Care. Empathy. Accountability.

We also believe accountability works both ways. Team members deserve complete information, clear expectations, proper systems, and support from leadership so they can succeed.

How to Apply

Please submit your resume through Indeed.

In your application, please briefly answer:

Tell us about a situation where something you were responsible for became delayed or difficult. What did you do to move it forward and make sure it was ultimately completed?

We are interested not only in what you've done, but also how you think, communicate, and follow through.

Job Types: Part-time, Permanent

Pay: $20.00-$25.00 per hour

Benefits:

- Casual dress
- Company events
- Flexible schedule
- In office parking
- Tuition reimbursement

Application question(s):

- Are you comfortable being the first point of contact for landlords and tenants, including handling upset or emotional phone calls?
- Do you have at least 2 years of experience in property management administration or operations?
- After a client phone call, what do you normally document?
- How do you make sure tasks don’t get forgotten when you’re waiting on someone else?
- Do you prefer working with clear processes and written procedures?
- In operations-focused roles, which do you value more?

Work Location: Hybrid remote in Richmond, BC V6X 2B9

📌 Property Management – Administration, Operations & Client Care Coordinator (Richmond)
🏢 Tang + Kung Property Management
📍 Richmond