The Admin Assistant/Customer Service Representative is responsible for delivering a high-quality customer experience by responding to inquiries and resolving concerns through phone, email, and in-person communication. The role requires strong communication, problem-solving, computer, and multitasking abilities while handling customer information professionally and accurately.

Key Responsibilities:

- Respond to customer inquiries and concerns through telephone, email, and in-person interactions.
- Listen to and analyze customer questions to determine the appropriate response, resolution, escalation, or referral.
- Navigate multiple software systems simultaneously to locate and provide accurate information.
- Explain customer plans, eligibility, entitlements, claim status, payments, products, and services in a clear and skilled manner.
- Maintain accurate computer records while actively communicating with customers.
- Handle sensitive or complex customer situations with professionalism, empathy, discretion, and a focus on customer satisfaction.




- Follow established processes and procedures when resolving or escalating customer inquiries.

Qualifications:

- Two-year post-secondary Diploma/Certificate in a relevant field, or an equivalent combination of education, training, and experience.
- Minimum 1 year of customer service experience.
- Working knowledge of Microsoft Office 365, including Word and Excel, with the ability to quickly learn new software.
- Strong computer skills with the ability to multitask between telephone conversations and multiple systems.
- Strong communication, listening, problem-solving, and attention-to-detail skills.
- Available to work regular Monday–Friday office hours.
- Legally eligible to work in Canada on an unrestricted basis.
- Ability to successfully complete the required criminal record and background checks.

Pay: $22.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Customer Service/Administrative Assistant (Canada)
🏢 Express Employment Professionals
📍 Canada