We are seeking a reliable, patient, and detail-oriented Front Desk & Administrative Assistant to support our daily office operations, customer communication, and administrative work.

This is a hands-on, execution-focused position involving phone calls, emails, record-keeping, follow-ups, and recurring administrative tasks. The ideal candidate is dependable, comfortable with routine work, and able to complete tasks accurately and consistently.

We are looking for someone who values stability and is interested in a long-term position with the company.

Key ResponsibilitiesFront Desk & Customer Support

- Greet visitors and provide professional front desk assistance
- Answer incoming phone calls and respond to general inquiries
- Monitor and reply to emails and messages
- Direct questions and requests to the appropriate team members
- Communicate with property owners, guests, vendors, and contractors as needed
- Follow up on outstanding requests to ensure they are properly resolved

Administrative Support

- Perform data entry and maintain accurate records
- Organize documents, invoices, receipts, and other office files
- Update information in property management and internal systems
- Assist with preparing reports, spreadsheets, and basic correspondence
- Schedule appointments, meetings, maintenance visits,



and other services
- Track open items and provide regular status updates
- Assist with ordering office eyeballs, property supplies, and materials
- Support the team with daily administrative and operational tasks

Operational Coordination

- Communicate work orders and service requests to vendors and contractors
- Follow up on maintenance, cleaning, and repair requests
- Assist with collecting quotes and confirming appointments
- Maintain vendor contact information and service records
- Help monitor task completion and escalate delays or issues
- Assist with invoice review and basic expense tracking

Qualifications

- College diploma or equivalent
- Previous experience in reception, customer service, administration, hospitality, or office support is preferred
- Fluent in both English and Mandarin, written and spoken
- Strong communication and customer service skills
- Patient, dependable, and comfortable handling repetitive tasks
- Experience in property management, short-term rentals, hospitality, or real estate is an asset but not required

Pay: $20.00-$25.00 per hour

Expected hours: 40.0 per week

Benefits:

- In office parking

Work Location: In person

📌 Front Desk & Administrative Assistant (Canada)
🏢 Nova Vacation Homes
📍 Canada