Interested in joining a team of Industry leaders redefining Hospitality! Join us!

We are in search of a Guest Service Agent!

This a part time position with opportunity for full time hours.

JOB OVERVIEW: The Guest Service Agent greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, expected to meet the Cambridge Hotel & Conference Centre high standards of quality and service.

REPORTS TO: Guest Service Manager

ESSENTIAL JOB FUNCTIONS:

- Greet guests & provide a warm welcome.
- Be involved in every aspect of our Guest’s experience from check in/out, reservations and settling guest accounts.
- Create a memorable arrival and departure experience.
- Personalize service, anticipating our guests needs.
- Respond to internal and external guest requests by email, phone and fax.
- Turn challenges into opportunities with innovative and creative problem-solving.
- Other duties as assigned.

REQUIRED SKILLS AND ABILITIES:

- Customer Centric approach




- Strong interpersonal skills, exceptional oral and written communication skills
- Ability to think independently, possess good judgment, proven problem-solving skills and effective decision-making skills
- Must be organized and detail oriented
- Strong multi-tasking skills
- Ability to work flexible hours, including days, evenings, nights, weekends and holidays.
- Mandatory Vaccination policy

B*HOSPITALITY welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Types: Part-time, Permanent

Pay: $19.60 per hour

Benefits:

- Discounted or free food
- In office gym
- On-site parking

Experience:

- Customer service: 1 year (required)
- Hotel & Accommodations Guest Services Staff: 1 year (required)

Work Location: In person

📌 Guest Services Agent (Canada)
🏢 B HOSPITALITY u002F CAMBRIDGE HOTELNFERENCE CENTRE
📍 Canada