~Service Advisor

Join the team at Fredericton Kia, a proud member of Shift Auto Group.

If you're passionate about helping people, enjoy building lasting relationships, and thrive in a fast-paced, customer-focused environment, we'd love to hear from you.

At Fredericton Kia, you'll be part of a collaborative Service team committed to delivering an exceptional customer experience. You'll work alongside professionals who value integrity, teamwork, continuous learning, and creating customers for life.

What You'll Do

As a Service Advisor, you'll be the key connection between our guests and the Service Department. You'll guide customers through the complete service experience, communicate vehicle needs clearly, coordinate repairs, and ensure every guest receives professional and personalized service from check-in through vehicle delivery.

Responsibilities include:

- Welcoming guests and managing the complete service experience from appointment scheduling through vehicle delivery

- Building genuine customer relationships through professional, honest, and transparent communication

- Preparing accurate repair orders, estimates, and service documentation

- Explaining recommended maintenance, repairs, and value-added services clearly and confidently

- Communicating with Technicians to ensure accurate repairs and timely customer updates

- Coordinating with the Parts Department to source required components and support an efficient Service workflow

- Managing customer inquiries through phone, email, and in-person interactions

- Providing proactive updates to customers regarding repair status, timelines, and recommendations

- Following up with customers after service visits to ensure satisfaction and encourage long-term loyalty

- Supporting preventative maintenance recommendations and genuine Kia service solutions





- Maintaining accurate customer records and ensuring dealership processes and OEM standards are followed

- Collaborating with Service, Parts, Sales, and Administration teams to deliver an outstanding ownership experience

- Contributing to a collaborative Service Department focused on customer satisfaction and continuous improvement

What We're Looking For

- Previous experience in automotive service, dealership operations, retail, hospitality, or other customer-focused environments is considered an asset

- Exceptional customer service skills with professionalism, empathy, and integrity

- Outstanding communication, interpersonal, and relationship-building skills

- Strong organizational and time management abilities

- Detail-oriented with the ability to manage multiple priorities in a fast-paced environment

- Self-motivated, reliable, and accountable with a positive team-first attitude

- Comfortable learning and utilizing Dealer Management Systems (DMS), CRM platforms, and service software

- Robust problem-solving skills and the ability to communicate technical information in a clear and customer-friendly manner

- Commitment to continuous learning, professional development, and delivering exceptional results

- Valid driver's license with a clean driving record

- Ability to work evenings, weekends, and other hours that support dealership operations

Assets include:

- Previous Automotive Service Advisor experience





- Automotive service or dealership experience

- Experience using Dealer Management Systems (DMS), CRM, or service software

- Knowledge of vehicle maintenance, repair processes, and automotive technology

- Strong customer retention and relationship-building skills

Compensation & Benefits

We offer a competitive compensation package designed to reward performance while supporting your long-term career growth.

Benefits include:

- Competitive compensation with performance-based earning potential of $50,000-$70,000 annually

- Comprehensive Health, Dental, and Life Insurance

- Paid OEM manufacturer training and ongoing professional development

- Career advancement opportunities throughout Shift Auto Group's growing network

- Modern dealership technology, DMS, CRM, and service systems

- Supportive leadership focused on coaching, development, and success

- Employee recognition programs, team events, and performance incentives

- Team-oriented culture built on integrity, accountability, and customer satisfaction

Why Join Fredericton Kia?

At Fredericton Kia, you'll join a dealership committed to delivering exceptional customer experiences while investing in the people who make that possible. You'll build meaningful relationships, represent an exciting vehicle brand, and grow your career within an organization that values professionalism, teamwork, innovation, and continuous improvement.

At Shift Auto Group, our common purpose is simple:

"We create lasting relationships by providing the finest automotive experiences anywhere."

If you're ready to build a rewarding career with a dealership that invests in your success and values exceptional customer experiences, we'd love to hear from you.

Apply today and become part of the Fredericton Kia team!

📌 Service Advisor (Canada)
🏢 Fredericton Kia
📍 Canada