Job Title: Housing Follow Up Case Manager

Contract full-time position (35 hours per week)

Contract Start date: ASAP Contract End date: March 31, 2027

Reports to: Supervisor, Housing Follow Up

DEADLINE TO APPLY: September 4, 2026 (Interviews will commence immediately)

About ACSA Community Services:

Do you believe in a world where everyone has equal opportunities, where community support helps dreams come true? ACSA Community Services is your gateway to making this vision a reality. As a cornerstone of the community for over 50 years, ACSA has been dedicated to uplifting those in need. We offer vital programs like youth empowerment initiatives, emergency food and housing services, and newcomer supports to help individuals and families thrive. We are diligent in supporting our neighbours in Scarborough, North York and York Region. By getting involved, you're not just giving aid; you're becoming a part of our mission to build a brighter, more equitable future.

Who we are looking for:

This project is part of an Initiative to help individuals and households exiting homelessness to transition and stabilize in safe, permanent housing. Guided by Housing First principles, and working within a Harm Reduction framework, the follow up case manager will provide intensive case management supports to 20 individuals with complex needs to maintain housing and provide linkages to community services.

Refer to ACSA Community Services for more information about ACSA’s work.

About the role:

- Develop service planning and linkages, goal setting, and supports to stabilize and sustain tenancies
- Build and maintain responsive relationships with landlords to create positive tenancies, troubleshoot and support the resolution of tenancy issues,



providing advocacy and mediation as required
- Follow all project processes and requirements; participate in case transfer meetings.
- Respond to emergency and crisis situations ensuring appropriate conflict resolution, support, debrief and follow up
- Accompany clients to appointments and Landlord and Tenant Board hearings as required
- Maintain accurate case management records and complete statistical and qualitative reporting as required by funder and agency
- Attend and participate in team, agency and City of Toronto meetings and trainings.
- Other duties as required.

About you:

- Post-secondary degree or college diploma in human services
- Proven experience providing case management services to diverse communities
- Demonstrated understanding of housing, health, trauma, substance use, financial, legal, and other issues that impact clients’ lives
- Strong understanding of market rent and subsidized housing systems and policies
- Demonstrated understanding and commitment to harm reduction framework and housing-first approach
- Ability to work independently and as a member of a team
- Ability to manage issues tactfully, and relationships with professionalism, and resolve conflicts
- Knowledge of community resources for homelessness, health, mental health and substance abuse
- Strong organizational, time management,



written and oral communication skills
- Valid G driver’s license and vehicle for daily use for client meetings and appointments
- Valid Vulnerable Sector Check required

Working Conditions

The Follow-Up Case Manager works from various locations in the community, meeting with clients in housing units and in the clients’ buildings, public places and offices. Case Manager also works from an office at 4155 Sheppard Avenue East and attends meetings and appointments across the City of Toronto as required

What we offer:

Hourly Rate: $32.97/hr

An amazing work culture full of great, caring people truly committed to changing lives!

Please apply via email (cover letter & resume in one attachment) to:

Attention: Angela Tucci

Email: [email protected]

(Please quote Housing Follow-Up Case Manager in the subject line of email)

No phone calls please.

ACSA is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our staff including, but not limited to, women, visible minorities, Aboriginal peoples, persons with disabilities, and/or persons of any sexual orientation, gender identity, and gender expression.

We thank all applicants for their interest in the position. However, only shortlisted applicants will be contacted for an interview. If you are contacted by ACSA regarding a job chance and need accommodation throughout a hiring process, please contact Yamini de Costa at [email protected]. This address is for accommodation inquiries ONLY. Job applications sent to it will not be considered

Job Type: Full-time

Pay: $32.97 per hour

Work Location: In person

📌 Housing Follow Up Case Manager (Scarborough)
🏢 Agincourt Community Services Association
📍 Scarborough