Job Summary
We are seeking a highly organized Service Coordinator to join our team. This role is ideal for someone who thrives in a fast‑paced environment, enjoys interacting with others, and is comfortable managing a variety of administrative tasks. There is opportunity for growth within our service department over the next 12–24 months.
Duties
- Inquiry and Intake: Receiving the customer request via phone or email. Recording equipment details, machine history, and the reported mechanical problem.
- Triage and Scheduling: Assessing how urgent the repair is. Matching the right technician to the specific problem. Booking the date and time for the service.
- Dispatch and Diagnosis: Sending the work order to the technician. Receiving the diagnostic report to see what parts and labor are required.
- Estimate and Approval: Calculating the cost of parts, shipping, and labor hours. Sending the price quote to the customer and waiting for their official approval to start work.
- Repair and Progress Tracking: Ordering any missing parts. Monitoring the repair schedule. Updating the customer if any delays happen during the fix.
- Closing and Billing: Reviewing the completed work order from the technician.
Creating the final invoice for the customer. Accounts reciveable Making a follow-up call to ensure the customer is happy with the repair.
- ETC.
- Experience
- Previous experience the customer service industry , or accounting support
- Strong communication and interpersonal skills
- Proficiency with office software and basic accounting tools
- High attention to detail and strong organizational abilities
- Ability to multitask and manage competing priorities
- Experience with invoicing or accounts receivable is an asset
- 40 to 60 words per minute (WPM), with a high emphasis on accuracy
- Familiarity with maintenance or inspection reporting is an advantage but not required
Why Join Us?
- Supportive team environment
- Opportunities for skill development
- Meaningful work that contributes to safe and productive operations
If this sounds like the right fit for you, we’d love to hear from you.
Job Types: Full-time, Permanent
Pay: $20.00-$27.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care