Job Summary

Versa Health Medical is a new and modern, growing medical clinic located at Main Street and 33rd Avenue in Vancouver. Our team includes family physicians, specialists, nursing and administrative staff.

We are looking for an experienced, dependable and highly organized individual to join our team full-time. Depending on experience, the successful candidate may join us as a Senior Medical Office Assistant or Clinic Manager.

This is an important role within the clinic. We are looking for someone who takes ownership, communicates well, enjoys solving problems and takes pride in creating a well-run environment for both physicians and patients.

Duties

- Provide responsive day-to-day administrative support to physicians and other healthcare providers
- Manage physician schedules, appointments, cancellations and patient bookings to help ensure clinic capacity is used effectively
- Respond to patient inquiries professionally and ensure issues are followed through to resolution
- Assist with basic clinical support when required, including patient vitals, room preparation and maintaining appropriate supplies
- EMR, Referrals and Administrative Workflow
- Maintain accurate and confidential patient records within the clinic’s EMR (Telus CHr)
- Monitor and action incoming faxes, scans, correspondence, referrals and administrative inboxes
- Process and follow up on specialist referrals, diagnostic requisitions and related documentation
- Ensure urgent or time-sensitive items are identified and escalated appropriately
- Prepare forms, correspondence and other documentation requested by physicians
- Help ensure administrative work is completed accurately and within appropriate timelines

Billing





- Support and oversee physician billing processes, including MSP billing
- Identify and follow up on rejected or refused claims
- Assist physicians with billing-related questions and outstanding items
- Knowledge of LFP billing, ICBC and WorkSafeBC billing
- Help ensure physician billings are submitted accurately and on a timely basis

Clinic Operations

- Support the smooth day-to-day operation of the clinic
- Monitor supplies and inventory and coordinate ordering as required
- Identify workflow issues and recommend practical improvements
- Help maintain clinic policies, procedures, templates and operating resources
- Coordinate with vendors, building management and other service providers when required
- Work collaboratively with the Medical Director, physicians and ownership to resolve administrative issues quickly
- Oversee and support the administrative team
- Coordinate staff schedules, attendance, vacation and clinic coverage
- Assign responsibilities and ensure significant administrative tasks are completed
- Train, coach and support MOAs and other administrative staff
- Assist with performance management and provide regular feedback to clinic leadership
- Support recruitment and onboarding of physicians, locums and administrative staff




- Monitor clinic workflows and identify areas requiring additional resources or process improvement
- Oversee billing workflows and ensure outstanding issues are addressed
- Support HR, payroll, accounts payable and basic financial administration as required
- Provide regular operational updates to the Medical Director and ownership
- Help create a professional, accountable and positive workplace culture

What We Are Looking For

- Previous experience working in a medical clinic, preferably family practice, specialist practice or a multi-physician environment
- Strong understanding of medical office workflows
- Experience with an EMR system. TELUS Team-oriented Health Record experience is an asset
- Familiarity with MSP and LFP billing.
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Ability to prioritize multiple responsibilities in a busy clinic
- Good judgment and the ability to recognize when an issue needs to be escalated
- Comfortable working independently while also being a strong team member
- Dependable, professional and patient-focused
- Strong problem-solving skills and willingness to take initiative

Experience Life in Mount Pleasant

Located in one of Vancouver's most vibrant neighborhoods, Versa Medical Clinic offers more than just a place to work. Enjoy the rich tapestry of Mount Pleasant — from its eclectic cafés and dynamic arts scene to its serene parks and accessible transit options. Here, professional growth and quality of life go hand in hand.

Pay: $25.00-$30.00 per hour

Benefits:

- Company events
- On-site parking
- Paid time off

Work Location: In person

📌 Clinic Manager (Vancouver)
🏢 Versa Health Medical
📍 Vancouver