Darling Insurance is seeking a detail-oriented and adaptable individual to join our Peterborough office as an Insurance Broker Support Representative. This position is normally Monday to Friday, 8:30 a.m. to 4:30 p.m., with shorter hours available for the right candidate.

This role is ideal for someone who enjoys working with detailed information, solving problems, and supporting a busy office setting. Insurance requirements vary by company and client, so success in this role requires sound judgment, adaptability, and the ability to balance accuracy with efficiency.

What You'll Do

As an Insurance Broker Support Representative, you will provide operational support to our Insurance Brokers by processing, maintaining, and reviewing insurance information with a high degree of accuracy and efficiency.

Success in This Role

You:

- Enjoy working with detailed information
- Adapt to changing priorities
- Use sound judgment when information is incomplete
- Balance accuracy with efficiency
- Take a practical, solution-focused approach
- Provide reliable support to others
- Ask questions when needed

Responsibilities

- Process and maintain insurance policy information
- Review documentation for accuracy and completeness
- Resolve discrepancies and escalate issues as needed
- Work with multiple insurance companies and systems
- Follow company and insurer-specific procedures
- Support brokers through timely and accurate policy processing
- Prioritize tasks in a deadline-driven environment
- Contribute to operational quality and efficiency

Reception Support Responsibilities

The Broker Support team also assists our reception desk during lunch breaks, vacations, and unexpected absences.

When providing reception coverage, you will:

- Deliver exceptional customer service




- Manage inquiries in person, by telephone, email, and mail
- Ask thoughtful questions to understand client needs
- Process payments and administrative requests
- Act as a liaison between brokers and clients
- Resolve customer concerns professionally and efficiently

Qualifications

We are looking for someone who has:

- Experience working in an office environment
- Strong organizational and time-management skills
- Excellent written and verbal communication skills
- The ability to multitask and prioritize effectively
- Experience using Microsoft Word, Excel, and Outlook
- Customer service experience
- Strong problem-solving skills and judgment
- Adaptability and willingness to learn new processes

Application Requirements

Please submit your resume and cover letter outlining:

- Your relevant work experience
- Your salary expectations
- Your experience using Microsoft Word, Excel, and Outlook
- An example of a time you had to balance accuracy, efficiency, and competing priorities

Candidates should be prepared to complete a skills assessment during the interview process.

Darling Insurance is committed to creating an inclusive and accessible workplace. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process. This posting is for an existing vacancy. AI is not used to screen or assess applicants.

Pay: $19.23-$22.00 per hour

Expected hours: 35.0 per week

Benefits:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Work Location: In person

📌 Insurance Broker Support Representative (Peterborough)
🏢 Darling Insurance
📍 Peterborough