POSITION DESCRIPTION:

- Handling of arrivals and departures;
- Providing exceptional customer service
- Balancing your end of shift accurately and timely
- Other end of day procedures
- Full understanding of the operation in order to answer guest questions
- Ensuring all guest room rates are correct and balanced
- Daily Corporate reporting when working N/A shift
- Balancing of the day’s business for all areas of the hotel accurately and timely when working N/A Shift
- Making reservations and up selling all hotel products
- Group reservations and rooming list entry into PMS
- Full knowledge of rates, room types, and data entry in PMS
- Responding to all guest inquires
- Full knowledge of Skytouch and balancing of revenues and payouts
- Cash handling duties
- Daily Cash Deposits
- Basic record keeping in Word and Excel documents
- Full knowledge and understanding of emergency procedures;
- Other duties as assigned.

EXPERIENCE, SKILLS AND EDUCATIONAL REQUIREMENT:

- knowledge of computerized systems
- Knowledge of PMS systems and procedures an asset;
- Knowledge of Excel an asset;




- Previous experience as Guest Service Agent/NA in Front Desk area, an asset.
- Must possess excellent interpersonal skills;
- Must be a responsible, organized individual who can work with minimum supervision and display confidence in dealing with stressful situations;
- Must be honest, reliable and dependable;
- Must demonstrate behavior consistent with core values;
- Must be a team orientated individual with valuable interactive skills.
- Criminal Record Check Required

Job Type: Part-time

Pay: $17.66-$19.63 per hour

Expected hours: 5 – 30 per week

Benefits:

- Dental care
- Extended health care
- On-site parking

Ability to commute/relocate:

- Grand Falls-Windsor, NL A2A 1P8: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Must be located in or near Grand Falls Windsor

Experience:

- customer service: 1 year (preferred)

Location:

- Grand Falls-Windsor, NL A2A 1P8 (preferred)

Work Location: In person

📌 Guest Service Agent/Night Auditor (Grand Falls-Windsor)
🏢 Mount Peyton Resort and Conference Center
📍 Grand Falls-Windsor