Job Summary

We are looking for a friendly, professional, and customer-focused Front Desk Agent to join our hotel team. The Front Desk Agent is responsible for welcoming guests, completing check-ins and check-outs, handling reservations and payments, answering guest inquiries, and ensuring every guest has a positive experience.

Key Responsibilities

- Welcome and greet guests in a warm and professional manner.
- Check guests in and out efficiently and accurately.
- Process reservations, cancellations, modifications, and room assignments.
- Answer telephone calls, emails, and guest inquiries.
- Provide information about hotel services, amenities, local attractions, and transportation.
- Handle guest requests, concerns, and complaints professionally.
- Process payments, deposits, refunds, and other financial transactions.
- Maintain accurate guest records and front-desk documentation.
- Coordinate with housekeeping and maintenance regarding room status and guest requests.
- Follow hotel policies, safety procedures, and security standards.
- Maintain a clean, organized, and professional front-desk area.
- Assist with other front-office duties as required.





Qualifications

- Previous hospitality experience required.
- Knowledge of Visual Matrix or other hospitality PMS required.
- Excellent communication and interpersonal skills.
- Professional and friendly attitude.
- Solid organizational and problem-solving abilities.
- Ability to work independently and as part of a team.
- Basic computer skills and ability to learn hotel reservation/PMS systems.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent preferred.

What We Offer

- Competitive hourly wage
- Employee discounts on hotel stays
- Training and opportunities for advancement
- Supportive team environment
- Flexible scheduling

Pay: $17.60-$18.00 per hour

Expected hours: 20.0 – 30.0 per week

Benefits:

- On-site parking

Ability to commute/relocate:

- Fergus, ON: reliably commute or plan to relocate before starting work (required)

Experience:

- hospitality: 1 year (required)

Work Location: In person

📌 Front Desk Agent (Fergus)
🏢 ASDIN HOSPITALITY
📍 Fergus