Advance your career as an Operations Support Technician with 360.Agency, where your technical skills meet customer service excellence. Focus on optimizing products for Canadian automotive dealers. In this cutting-edge role, you will support the Operations team by addressing technical challenges across various platforms.

Responsibilities include configuring automotive management tools and managing support tickets using Jira.

Your impact will be felt through improved client interactions and streamlined operations, essential for dealership success. Key Responsibilities:

- Analyze and manage support tickets via Jira Service Desk
- Debug and troubleshoot to enhance platform functionality
- Handle third-party integrations and support tools
- Collaborate on new website launches and configurations
- Engage in continuous process improvement initiatives

Requirements:

- Strong skills in customer service and problem solving
- Bilingual communication in French and English
- Organized with strong analytical abilities
- Eager to learn and support team members
- Participate in enforced support rotations after training

Support dealership operations effectively and thrive in a dynamic environment at 360.Agency.

📌 360.Agency Operations Support Technician (Montreal)
🏢 360.Agency
📍 Montreal