Join us as we change healthcare for the better. OceanMD, a WELL Health Company, is the leading provider of EMR-integrated Patient Engagement and eReferral tools in Canada, playing a critical role in millions of patient visits and thousands of referrals every week. Our digital healthcare solutions empower patients and physicians to overcome the barriers preventing the timely delivery of healthcare services.

By replacing paper forms with digital tools, we give patients and providers secure ways to connect, share health information, and update patient records. Empower patients to share health information with their physician before, during, and after visits, helping to ensure health records are up to-date and accurate while improving patient care. Meet the growing demand for digital solutions with online booking and secure messaging that improves the patient’s experience, reduces the need for unnecessary phone calls, and makes clinics more efficient.

Director, Government Program Services, and working closely with the Senior Program Account Manager, we are adding a Program Account Manager, Provincial Programs to our team. You will support the successful delivery of provincial digital health programs by coordinating action items and deliverables, maintaining project documentation, gathering information from teams across OceanMD, and helping ensure commitments, risks, and decisions are tracked and communicated.

The Senior Program Account

Manager will retain primary accountability for program strategy and senior client relationships, while you help translate priorities into coordinated plans and consistent execution. This is an existing, full-time, hybrid role requiring work in the office 2-3 days per week and travel within Canada as needed. You bring experience coordinating cross-functional initiatives, managing documentation and deliverables, and gathering the information stakeholders need to make decisions.

Experience in healthcare, government, or technology environments would be an asset. You will immerse yourself in learning about what we do, understanding the impact we make on the lives of Canadians - established and new, young and old - as we bring an empowering service to them.



We are looking for individuals who want to commit to our work, take our offerings to the next level and beyond, and help us grow as a company.

You will work closely with an experienced senior program leader and cross-functional teams, gaining exposure to large-scale provincial digital health programs. You will have opportunities to strengthen your program management, business analysis, and client-facing skills while contributing to how the Government Program Services team operates as it grows. Support program delivery.

Working closely with the Senior Program Account Manager, you will coordinate activities that support provincial program commitments, implementation plans, and client deliverables. You will maintain project plans, action logs, decision records, risks, issues, dependencies, and status reports. You will work across OceanMD's Product, Integrations, Support, Education, Finance, Legal, and other teams to investigate questions, consolidate responses, and prepare explicit recommendations or briefing materials.

You will organize meetings, prepare agendas and materials, capture decisions and next steps, and ensure stakeholders receive timely updates. Support reporting and governance. You will help prepare client updates, program dashboards, presentations, meeting packages, and other materials used in internal and external governance forums.

Identify risks and roadblocks. You will monitor emerging issues, gather the relevant facts, assess potential impacts, and work with the Senior Program Account Manager and internal teams to identify next steps. You will help develop templates, workflows, documentation standards, and reporting practices that make provincial program delivery more consistent and efficient.

You have proven experience in program coordination, project delivery, business analysis, client delivery, account support,



or a related role.

Experience in healthcare technology, government programs, or another complex stakeholder environment is an asset. Project coordination skills. You have experience maintaining project plans, tracking actions and deliverables, documenting decisions, monitoring dependencies, and producing clear status updates.

You can investigate questions, bring together information from multiple sources, identify gaps and risks, and translate complex details into concise summaries and practical recommendations. You communicate clearly and professionally in writing, meetings, presentations, and stakeholder updates. You manage competing priorities, maintain accurate documentation, meet deadlines, and ensure commitments do not get lost between teams.

Technical skills. You are proficient with Microsoft Office and project management or collaboration tools. You have experience preparing PowerPoint presentations, maintaining Excel-based trackers, and working with reporting data.

Experience with the Ocean Platform is an asset. Exposure to digital health, provincial healthcare programs, government stakeholders, EMRs, HIS platforms, interoperability, or FHIR is an asset rather than a core requirement. At OceanMD we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

A virtual interview with a Talent Advisor discussing your interest in the role and the company and how you will make an impact as our new Program Account Manager. The conversation will be recorded using BrightHire, an AI-powered video interview tool. A virtual interview with the Sr.

Director, Government Program Services and the COO to learn about the role and future plans. This will be a chance for you to ask questions about the company's growth trajectory and how you will contribute as the new Program Account Manager. We care about each other, and we respect each other as professionals and people.

We treat our customers with respect and keep our word, even if it hurts. We are transforming patient care across the country, and we’ve only just begun.

📌 Account Management Program Manager (Toronto)
🏢 OceanMD, a WELLSTAR
📍 Toronto