YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences. Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured.

For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement. Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve.

YuJa Inc. is looking for a proactive, results-driven Account Manager (Client Success & Growth) to join our Client Success team. This role is pivotal in driving post-sales success, client retention, and revenue growth through strategic upselling and renewals. You'll serve as a trusted advisor to our clients, ensuring they achieve maximum value from our solutions while identifying opportunities to expand their engagement with YuJa.

Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all our SaaS products. Lead negotiations for the renewal of agreements and manage changes to client contracts efficiently. Provide in-depth training and support, ensuring clients understand and maximize the value of our solutions.

Monitor client accounts to identify trends, risks, and opportunities, integrating insights into proactive client support strategies. Resolve technical issues effectively for all products,



ensuring seamless client experience. Bring 1-3 years of experience in client/customer support, with a focus on building and maintaining skilled relationships.

Demonstrate strong sales skills, with the ability to identify opportunities and effectively communicate the value of product enhancements/upgrades. Confident in engaging with senior-level professionals and managing their needs. Ability to leverage technology to enhance client engagement and support.

Thrive under pressure with strong emotional intelligence and the ability to empathize with diverse client challenges. Demonstrate excellent time management, organizational skills, and a curiosity-driven approach to learning.

We offer a competitive compensation package that includes a base salary range of $50,000-60,000/year, plus UN-CAPPED performance-based incentives, comprehensive benefits, and engagement opportunities. Health, vision, and dental benefits, 100% employer-paid Work-life balance including flexible work hours Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, Holiday Dinner Party, and more Office perks including company-provided snacks, drinks and events Professional growth including continuous learning opportunities and reimbursements to support personal and professional development Hands-on experience working with senior-level business leaders This is an office-based role with standard hours from Monday to Friday. YuJa is an equal opportunity employer and values diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodation at any stage of the recruitment process, please let us know. We will work with you to provide appropriate accommodations to support your participation in the hiring process.

📌 Account Manager (Client Services) (Montreal)
🏢 YuJa
📍 Montreal