Title: Personal Lines Account Manager Fully remote for California or Nevada based candidates.

About the Role: Responsible for overseeing client service and communication, ensuring excellence in every interaction. Duties include managing administrative processes for client insurance policies such as renewals, remarkets, invoicing, evidence of insurance, MVRs, and Clue Reports. Handle proposals, AORs (Agency of Record), cancellations, and policy reviews.

Manage incoming correspondence and facilitate effective team communication, including delegating work to Account Associates. Play a key role in mentoring and training team members, fostering their professional growth and development.

Book of Business Management: Maintain records, review and bind renewals, remarket, quote, and bind additional lines of business.

Client Protection: Ensure clients' assets are protected through comprehensive insurance products and eliminate coverage gaps.

Underwriter Collaboration: Work with underwriters to find creative solutions for customer needs.

Claims Assistance:



Facilitate client claims processes as needed.

Performance Monitoring: Ensure productivity, efficiency, quality, and service standards are met; Maintain transparent communication with supervisor regarding obstacles and performance expectations; seek and implement performance coaching.

Sales Collaboration: Work with commercial sales personnel to develop solutions for mutual clients. Exceptional customer service and communication skills ~ Proficiency in MS Office (Outlook, Word, Excel) ~ High School diploma (or equivalent) Competitive salaries and bonus potential ~ Company-paid health insurance ~ Paid holidays, vacations, and sick time ~Community service commitment ~ 30-Minute Phone Screen, Online Assessments, and Interview(s) Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Mid-Senior level Full time Sales and Business Development

📌 Account Manager - Creative Services (Calgary)
🏢 Insurance Office of America
📍 Calgary