Markham Outer Southwest, Canada | Posted on 09/03/2026

Omnify is asubsidiary of Lumify Inc., an industry leader in the high-end LED industry.Lumify is a dynamic and entrepreneurial company looking to expand and continueto lead multiple markets of the LED back lighting industry. The management teamis led by a former Top 40 Under 40, and together we have a successful trackrecord which has shaped industries and generated rapid growth.

Today

Omnify isbuilding upon its core business and expanding into new market segments,manufacturing custom LED back lighting products for various top brands,such asEstee Lauder, LVH, Sephora, Ulta Beauty, Guess, Chanel, Michael Kors, to name afew. We also support leading architectural firms and our integrated strategicpartners across North America.

Position Overview:

We are seeking aseasoned and results-driven Account Manager to support our lightingrepresentatives and drive client success. This role is integral in fosteringstrong relationships with existing clients, ensuring customer satisfaction, andidentifying opportunities for business growth. The ideal candidate will be astrategic thinker with a passion for LED lighting technology and a provenability to manage client relationships effectively.

Requirements

Key Responsibilitiesinclude:

- Develop and maintaincustomer relationships to support long-term engagement and repeat business

- Act as the maincontact for quotations, orders, delivery status, and technical coordination

- Ensure responsive,clear communication throughout the order lifecycle

- Maintain highcustomer satisfaction through proactive communication and issue resolution

- Review inventory andproduction readiness in Epicor upon quotation requests

- Prepare accuratequotations for standard products based on specifications and drawings

- Collaborate withProduct Development (PD)



on pricing for custom or non-standard products

- Ensure pricingaligns with company margin targets

- Support RegionalSales Managers with cost-effective quotation options when needed

Order Management& Execution

- Convert quotationsinto accurate sales orders

- Manage ordersthrough internal processes

- Coordinate withproduction, logistics, and internal teams for timely delivery

- Track order progressand provide customer updates

- Ensure all projectand order documentation is complete and accurate

Customer Success& Issue Resolution

- Follow up on customer inquiries andsupport tickets

- Manage RMA processes and ensureresolution

- Coordinate internally to resolveproduct, delivery, or order issues

- Maintain communication with customersduring issue resolution

- Support customer feedback processes,including post-delivery surveys

- Coordinatinginternal teams for execution

- Providing visibilityinto order status and production timelines

Qualifications:

- Minimum 2+ years ofexperience in account management, client relationship management, or projectcoordination.

- Knowledge of the LEDlighting industry and market trends is highly desirable.

- Proven success in acorporate environment, working with all levels of management.

- Strong understandingof customer service best practices and client success strategies.

- Excellentcommunication, negotiation, and interpersonal skills.





- Ability to work bothindependently and collaboratively across teams to ensure successful client outcomes.

- Proficiency in ERP, CRM software, and ticketingsystems.

- Proactive mindset with the ability to anticipatechallenges and develop solutions.

- Background inElectronics/Electrical Engineering is a plus.

What We Offer:

- A challenging and rewarding role in a dynamic and growingcompany.

- Opportunities for professional growth and development.

- A supportive team environment and a culture of innovation.

- Competitive salary based on experience and benefitspackage.

Diversity and EqualOpportunity Employment

Omnify is an equalopportunity employer committed to diversity and inclusion. We are pleased toconsider all qualified applicants for employment without regard to race, color,religion, sex, sexual orientation, gender identity, national origin, age, disability,protected veteran's status, Aboriginal/Native American status or any otherlegally protected factors. Disability-related accommodation during theapplication process is available upon request.

The indicated payrange is a positive faith estimate based on required qualifications, experience,training, and other factors permitted by law. It reflects the pay bandestablished by the client company. Actual offers may vary depending on skills,experience, geographic location, and expected work quality. Most candidatesstart in the lower half of the range. Pay history is not considered whereprohibited by law. This information serves as a general guideline forcompensation discussions.

To support a fairand efficient hiring process, we may use artificial intelligence (AI) tools tohelp review applications. Our team carefully reviews all candidates, and AI isused only as a support tool, never as the sole decision-maker.

📌 Account Manager (Markham)
🏢 Omnify
📍 Markham