We are CRM specialists, creating one-to-one experiences across the customer journey. We do this by leveraging human insights, the best data, relentless creativity, and the most powerful technology available. Strategic visioning and planning Acquisition, retention and loyalty strategy Copy testing, benchmarking and brand tracking Customer journeys and experience mapping Creativity & Content Insight-based creative briefs Integrated content development CRM and targeted communications Social media and community activation and management Data Intelligence Customer, competitive and market insights Database segmentation and cluster analysis Digital technology and marketing strategy Online customer experience / mapping and information architecture The Account Supervisor CRM position supports the management team in the leadership of day to day CRM campaign work.

Candidate will manage the development and execution of projects that support agreed KPIs, ensuring that client, agency and vendor relationships are healthy and that campaigns are designed to meet client objectives. Ensure high standards in creative, production and measurement of email, direct mail and other CRM communications Manage agency relationships, including deepening existing partnerships with clients and external agencies Understanding of data driven marketing, profiling and segmentation in order to define and enhance targeting Understand the customer lifecycle and customer experience Develop and present points-of-view that will help build the clients business and uncover areas of opportunity Develop presentations as requested for client and/or agency meetings and marketing plans Support the development of key actionable insights based on key learnings on a project by reviewing results reports and pulling out key insights Development of testing matrices to support test strategies that roll up into a progressive learning agenda Support the project management team with operational logistics such as client SOWs, management of budget, and our agency partnerships Manage and mentor junior team members Ensure management of client expectations around timing, deliverables, and budget; ~ Solid working knowledge of digital campaign workflow, measurement and reporting ~ Conversant in relevant marketing channels/technologies ~ Experience working with creative and other agency teams ~ Experience managing time-sensitive, fixed cost projects ~ Previous experience working with large brands/budgets and managing projects of scale ~ Interest in learning and eventually supporting financial aspects of client relationships and projects ~ Excellent project management skills; Proficient in Microsoft Office applications such as Outlook, Word, Excel and PowerPoint ~ Bachelor's degree or equivalent combination of education and experience ~ Experience with automative clients is a major plus The salary range for this position is CAD $70,000 - CAD $80,000 per year. This range reflects what we reasonably expect to offer based on current market data.

We use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes. These tools assist our recruitment team but never replace human decision-making.

Publicis

Canada is committed to building a diverse workforce representative of our community. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

📌 Accountant Assets and Projects (Toronto)
🏢 Publicis Groupe ANZ
📍 Toronto