Vacancy Status: This job posting is for an existing vacancy.

Use of AI in Hiring: We use artificial intelligence tools to screen and assess applications as part of Accounts Receivable Specialist The Nationwide Group (TNG) is a pioneer in designing and developing outsourced financial services software, exclusively focused on creating comprehensive and customizable solutions for the real estate industry. Utilizing world-class technology, TNG delivers solutions to the entire mortgage life cycle through its affiliated organizations. TNG benefits from a broad product suite, infrastructure, and industry expertise and has transformed the home purchase, sale, mortgage, and refinance process for consumers, lenders, realtors, and mortgage brokers.

Reporting to the Controller, the Accounts Receivable Specialist will work as a member of the finance team and be responsible for the accurate and timely invoicing of clients across multiple entities, the application of all payments received, and the reconciliation of revenue and costs. Working in a high-volume setting, the position liaises closely with clients, the sales team, and IT to ensure the billing process runs smoothly. The position will be responsible for applying accounting principles and procedures, and ensuring appropriate accounting controls are maintained.

Generate and issue accurate client invoices for appraisal services across multiple entities in a high-volume environment, in accordance with agreed terms and billing schedules. Communicate with clients and the sales team to resolve billing questions, disputes, and outstanding balances in a timely and professional manner. Work closely with IT to identify, troubleshoot,



and resolve invoicing bugs and system issues to ensure the billing process runs smoothly.

Follow up on overdue accounts and manage collections activities, escalating aged or at‑risk balances as appropriate. Process and apply cash receipts for all payments received, ensuring accurate and timely posting to client accounts. Perform revenue and cost reconciliations, including the preparation and posting of related accruals.

Maintain and update client account and billing information. Reconcile client accounts on a monthly basis and investigate and resolve discrepancies. Reconcile the AR subledger to the general ledger. Suggest and make recommendations for process improvements.

Maintain knowledge of and adhere to all organizational policies including but not limited to data, security and health & safety policies. Other general accounting duties as assigned. collects and researches data; uses intuition and experience to complement data

- Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities
- Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; keeps emotions under control; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; contributes to building a positive team spirit




- Diversity - Demonstrates knowledge of HR policy
- Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time
- Planning/Organizing - Prioritizes and plans work activities; reacts well under pressure
- Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. asks for and offers help when needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor’s degree in accounting, finance, or business preferred, but not required. ~1-2 years of related experience within an Accounts Receivable team in a high-volume environment. Previous experience within the appraisal or financial services sector considered an asset. ~ Solid understanding of the full accounts receivable cycle, including invoicing, collections, cash application, and reconciliation. ~ Knowledge of accounting theories and practices. ~ Ability to adapt to and learn new software. ~ LANGUAGE SKILLS: Ability to read and interpret documents such as business requirements, contracts, procedure manuals, and policies. Ability to speak effectively before groups of customers or employees of the organization.

COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of Accounting Software (Sage Intacct)

- Spreadsheet Software (Excel)
- Electronic Mail Software (Outlook)
- Word Processing Software (Word); and Presentation Software (PowerPoint). Knowledge of accounting terminology and using spreadsheets and/or automated accounting systems.

📌 Accounts Receivable Credit & Collections Specialist (Markham)
🏢 The Nationwide Group
📍 Markham