The Accounts Receivables and Payables Manager is responsible for leading and developing the Company's AR/AP teams across Canada and the U.This role owns end-to-end AR and AP performance, including collections, cash application, vendor payment processing, reporting and controls while driving process improvement and automation initiatives that scale the team's efficiency and accuracy. Set individual and team performance goals; conduct regular one-on-ones, performance reviews, and coaching. Oversee hiring, onboarding, and training for the AR/AP team as it grows.

Foster a team-oriented, customer-focused, and accountable team culture. Design and maintain a KPI framework for the team, including collections effectiveness, outbound call and email volume/quality, DSO, DPO, dispute resolution timelines, and payment processing accuracy. Report on team and individual performance against KPIs to senior finance leadership on a regular cadence.

Use reporting and KPI trends to identify risk areas (e.g., aging concentrations, at-risk accounts) and drive corrective action. Support on net working capital optimization. AR Oversight & Collections Oversee accounts receivable aging, cash application, and collections activity across the Canada and US AR teams.

Ensure timely follow-up on past-due accounts and effective escalation of high-risk or disputed accounts. Partner with Sales and Customer Service to resolve customer disputes and align on credit and billing terms. Liaise with external collections agencies where required.

Oversee accounts payable processing, vendor payment cycles, and aged AP reporting. Lead the evaluation, selection, and implementation of an AP tracking and approvals software solution to replace/enhance current manual processes. Ensure appropriate approval workflows,



segregation of duties, and internal controls are maintained over vendor payments.

Partner with IT to design and implement AI-driven automation for AR cash posting and AR collections workflows (e.g., automated payment matching, intelligent dunning/collections outreach). Identify and lead technology and process improvement initiatives across both AR and AP functions to reduce manual effort and improve accuracy and cycle time. Support system evaluations, testing, and rollout for new AR/AP tools, including the AP approvals software and any ERP-related enhancements.

Ensure compliance with internal controls, company policies and applicable accounting standards across both AR and AP including appropriate GL coding Support month-end and year-end closing activities related to AR/AP ensuring accurate and timely financial reporting including the reconciliation of sub-ledgers to the GL. Support internal and external audits by preparing and providing required documentation. Maintain accurate records of customer/vendor account structures, ownership, and payment terms to ensure proper invoicing, collections, and disbursements.

At least 5+ years' experience in accounts receivable and/or accounts payable, including prior experience leading or supervising a team. Demonstrated experience managing teams across multiple locations/regions (Canada and US experience an asset).



Strong track record of developing and reporting on KPIs and performance metrics for a finance operations team.

Experience leading or supporting system implementations, automation initiatives, or process improvement projects (AI/automation experience an asset). Familiar with SOP development, process documentation, and internal controls. comfortable presenting reporting and performance updates to senior leadership. Advanced MS Excel skills. Previous experience with Acumatica ERP an asset but not required. General accounting knowledge required; formal accounting education or designation an asset.

Why Join Frontier Dental

Opportunity to help build and scale talent programs Excellence in Customer Service 2023. Learn more about what it's like to work at Frontier Dental Supply Inc. from our very own employees on our Glassdoor page. Here at Frontier Dental, we are a diverse team that nurtures an inclusive environment.

Frontier

Dental values the unique skills and experiences of each of our candidates; recognizing that each prospective team member contributes to our efforts in building a diverse and inclusive place to work. We are committed to being an equal opportunity employer and are happy to provide accommodations upon request at all stages of the recruitment process. Should you require any disability-related accommodation to support your participation in our recruitment process, please notify us and we will work with you to meet your accessibility needs.

Frontier

Dental uses artificial intelligence and automated screening tools to assist in reviewing applications. These tools support our recruitment process but do not replace human decision-making.

📌 Accounts Receivables and Accounts Payable Manager (Markham)
🏢 Frontier Dental Supply
📍 Markham