Join Activate in Halifax as a team lead, enhancing the customer experience through leadership and operational oversight in a unique setting. This full-time role at Dartmouth Crossing focuses on fostering a supportive setting for both staff and customers. You will lead a team of Game Facilitators, ensuring challenges are met with enthusiasm. Proficient problem-solving skills will be crucial when handling customer escalations and technical issues. Key Responsibilities:

- Manage daily operations for optimal customer experience
- Train and mentor new employees on service standards
- Resolve customer complaints swiftly and escalate as needed
- Communicate facility updates clearly to the team
- Assist with inventory management and maintenance tasks

Requirements:

- 1-2 years of previous leadership experience
- Flexible availability for various shifts
- Strong proficiency in MS Office and customer relations
- Experience overseeing teams of 10+ is a plus
- Skilled in maintenance and troubleshooting tools

Leverage your leadership abilities in customer service and operations to make a significant impact at Activate in Halifax.

📌 Activate Team Lead in Halifax (Dartmouth)
🏢 Activate Games
📍 Dartmouth