The Service Administrator position is located in our Dieppe, NB office with a focus on supporting and facilitating the Service and Project team. This will be accomplished through performance of administrative duties ensuring that standard company procedures and specific instructions are followed. This role reports to the Administration Supervisor and is responsible for assisting in client database entry and maintenance in our computer-based program (JD Edwards).

Duties and requirements include but are not limited to- professional customer service and phone etiquette, dispatching work orders, entering purchase order requests, weekly project time entry, preparing guided quotes to customers, managing the administration of service projects and supporting our project and service teams. Support the service line (dispatch, opening work orders, creating PO’s, service calls and general customer inquiries) Engagement and support for NB service shared general inbox Life cycle for service agreements including agreement set-up, renewals, PM WO generation as well as required changes, deletions and cancelations Daily review of Basware (vendor invoices requiring review and corrections) Support for technician S4 recommendations (pricing/proposal generation, delivery to client,



follow up for client approval and dispatch to assigned technician Support for NB service payroll, as required Administrative support for managers, supervisors and service technicians Respond to inquiries regarding accounts payable/receivable and assistance with invoice collection, as required Customer Focus Administration Certificate/Diploma would be considered an asset, but not required WORK EXPERIENCE REQUIREMENTS Previous experience in customer service and client interaction Administration experience would be considered an asset Knowledge and/or experience in accounting would be considered an asset Knowledge of pricing and quotation preparation and delivery would be considered an asset JD Edwards or similar CRM experience would be considered an asset From goal setting through to execution you play an integral role in delivering high quality work in a deadline driven setting. You are someone who pays close attention to the finer points, small elements and specific aspects of a task, project or situation.

This quality involves being thorough, meticulous and careful in one’s approach with a focus on accuracy and completeness Experience in an office setting Proficient in Microsoft Office applications Strong people skills with experience supporting customers and engaging with them on a regular basis #

📌 Administrateur de services (Service Administrator) (Dieppe)
🏢 Black u0026 McDonald
📍 Dieppe