DRIVING POSSIBILITIES Position: Service Advisor Employment Status: Full time Dealership: Jaguar Land Rover Langley Department: Service We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. No one is just a number here, everyone matters, and our culture is the foundation of our success.

Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses Comprehensive extended health and dental plan (applicable for full-time positions only) Strong focus on training, development, and internal promotion opportunities The Service Advisor performs a combination of duties to increase customer satisfaction by building strong customer relations and increases profitability by maximizing service sales and gross profit.

The Service

Advisor plays a key role in customer retention and satisfaction. Handle customers inquiries promptly and accurately, listen to vehicle concerns and write repair orders. Ensure repair orders and all paperwork is legibly and accurately completed, with all customer requests or points of concern documented.

Obtain all customer (including signature)



and vehicle data and fill in required spaces on all repair orders. Review all repairs and changes with customer upon delivery of vehicle. Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required.

Notify customers if delays are expected or additional work is needed. Use service files to suggest additional repairs or services if required. Estimate costs and completion times, do not hesitate to ask Service Manager for assistance.

Notify customers when backorder parts become available. Resolve all customer complaints for a win/win outcome. Implement/suggest preventative measures to reduce number of complaints. Perform walk-around inspection on all customer vehicles noting damage such as: scratches, dents, missing hubcaps, etc.

Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad’s philosophies, policies and procedures. Maintain paperwork and ensure reception area is in a clean and orderly fashion. Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.

Working knowledge of automotive equipment. Knowledge of techniques of customer satisfaction and retention. We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace.

📌 Advisor Services Associate (Vancouver)
🏢 OpenRoad Auto Group
📍 Vancouver