Step into the role of Advocate for Client Services at Know History in Ottawa, ON. This full-time position revolves around providing empathetic support and guidance to clients navigating services. We're in search of a detail-oriented skilled with 1-2 years of experience in client-facing roles.

As an advocate, your primary task is to interact with clients, answering questions and ensuring their needs are met in a culturally informed manner. Accuracy in record-keeping and responsiveness to inquiries are essential components of your day. Key Responsibilities:

- Engage clients directly to resolve their questions and concerns
- Act as a resource to provide service referrals and support
- Answer calls and emails promptly and professionally
- Manage ticketing by logging interactions efficiently
- Execute data entry and quality assurance tasks

Requirements:

- Experience in client service or administration (1-2 years)
- Strong communication skills, both verbal and written
- Sensitivity to Indigenous culture and issues
- Proficient in data management and office tasks
- A relevant post-secondary education is preferred

Contribute to a culturally safe space while advocating for clients alongside Know History in Ottawa.

📌 Advocate for Client Services in Ottawa
🏢 KNOW HISTORY
📍 Ottawa