Aftersales and Quality Control Coordinator Aylesford, Kent, Office based CONTRACT: Full time, Permanent We're looking for a Aftersales and Quality Control Coordinator to join our growing team at Pineapple. We’re looking for an organised and customer-focused Aftersales & Quality Control Executive to manage warranty claims, coordinate repairs and support quality control activities. You’ll handle customer enquiries, product inspections and related administration, ensuring everything is managed accurately and efficiently.

Working closely with the Quality Control & Compliance Supervisor, you’ll play an important role in delivering excellent customer service and maintaining high product quality standards.

Aftersales Support

Handle incoming enquiries and obtain details from the customer of the warranty claim/repair to ensure their requirements are met. Liaise with sales teams across all international offices as required. Liaise with the relevant teams across the business to arrange the collection and delivery of products.

Escalate recurring quality or service issues to the Quality Control & Compliance Supervisor and support the implementation of agreed corrective actions. Occasional customer site visits to carry our repairs as necessary. Assist with upholstery teams as required.

Quality Control

Opening pallets and products to complete a physical inspection, recording any issues and defects. Communicate inspection findings to suppliers and maintain records of actions and responses. Support the Quality Control and Compliance Manager to maintain Health and Safety across the business.





Record and elevate any identified process gaps or non-conformances to the Quality Control & Compliance Supervisor. You’ll keep warranty and repair activity running smoothly, respond to customers promptly, and ensure quality issues are identified, recorded and resolved efficiently. Ideally you have worked in the furniture industry and have upholstery experience, but this is not essential.

Excellent IT skills with competent use of Microsoft Office (mainly Outlook and Excel). Previous experience working in an Administrative/Customer Support position. There will be an element of physical work therefore you must be willing and able to complete this, manual handling training will be provided.

We’re proud to be recognised as one of The Sunday Times Best Places to Work for three consecutive years) – and we work hard to make sure our people genuinely feel it ~ Competitive salary and a discretionary annual bonus ~15 work from home days per year ~ Pension scheme ~ Healthcare Cash Plan – claim back medical, dental and optical costs ~ Employee Assistance Programme – confidential support when you need it ~23 days’ holiday plus UK bank holidays,



increasing to 26 with length of service ~ Learning & Development platform with online courses, certifications and professional development tools to support your career growth ~ Tree planted in your honour when you join – with trees already planted in the UK, Tanzania, Uganda, Kenya and Madagascar ~ Sustainability-focused business – committed to low-carbon operations, renewable energy and recycled materials ~ Regular team socials and events, including summer and Christmas parties ~ Christmas gift ~ Monthly Pizza Friday ~ Free fruit, snacks, hot drinks and cold beverages ~ EV car charging facilities ~ High-quality, modern office environment ~ Pineapple is a global leader in designing innovative furniture for challenging environments. Founded in 1975 as a family-run business, we've grown into an international organisation with headquarters in Kent and offices in France, Germany and the USA. With more than 200 employees worldwide, we're passionate about creating furniture that not only looks great and performs exceptionally but also helps create calm, safe and inspiring spaces for the people who use it.

We're proud to have been recognised as one of The Sunday Times Best Places to Work for three consecutive years. Responsive – We act quickly, communicate effectively and always strive to exceed customer expectations. If you’re looking for a supportive, people-first workplace where you can grow your career and genuinely enjoy coming to work, you’ll feel right at home with us.

Diversity & Inclusion

📌 Aftersales and Quality Control Coordinator (Aylesford)
🏢 Internetwork Expert
📍 Aylesford