Transform HR services through AI at Manulife as a People Services AI Solutions Specialist. Lead testing and analysis for innovative AI-enabled solutions that enhance workforce experiences. As a pivotal individual contributor at Manulife, you will bridge business analysis and testing to ensure successful implementation of AI solutions in HR processes.

You will gather and document business requirements, develop user stories, and lead comprehensive testing efforts. Solid analytical, stakeholder management, and decision-making skills are critical for this role. Key Responsibilities:

- Gather and clarify business requirements for AI features
- Support stakeholder discussions and workshop facilitation
- Develop user stories and acceptance criteria with stakeholders




- Map workflows for testing and operational readiness
- Create and maintain test plans for AI functionalities

Requirements:

- 3+ years in technology testing and business analysis
- Experience with requirements gathering and documentation
- Understanding of HR policies and technology platforms
- Strong analytical skills and facilitation abilities
- Proficient in Jira or similar project management tools

Drive improvements in HR solutions by leveraging AI to enhance employee experiences at Manulife.

📌 AI Solutions Specialist at Manulife (Ontario)
🏢 Société Financière Manuvie
📍 Ontario