To provide active leadership on a duty shift basis, in overseeing and monitoring all aspects of Jazz operations at respective airport to ensure compliance of procedures and corporate standards are maintained while providing the highest level of safety and customer service, in support of achieving or exceeding the corporation's operational targets. Coach and provide direction to employees to ensure consistent quality completion of responsibilities. Address individual performance issues as they arise following standard Jazz performance management practices

- Communicate to staff information from various sources, such as Corporate, Marketing and Sales to ensure impacts on operations are identified and actioned
- Manage operational activities with Jazz Customer Service Agents, Porter Ramp, Ports Toronto, Nieuport, and all other local agencies
- Serve as the management liaison between Flight Operations, In-flight Service, Maintenance, Jazz Airport Operations, and local airport authorities to facilitate a cohesive operation
- Establish and maintain positive rapport/relationship with the USCBP (United States Customs and Border Protection), CBP (Customs and Border Protection), Transport Canada, CATSA (Canadian Air Transport Security Authority) and local union representatives
- Liaise with local ground handler in advance or the day of to ensure 100% staffing complement for the handling of the Jazz product
- Participate at daily or periodic operational review meetings within the airport community. Ensure that company emergency procedures/local airport emergency procedures are maintained and ensure employees remain current with said procedures
- Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety,



and the safety of co-workers and customers; 10 years' work experience including at least 5 years industry related and experience in a unionized setting; ~ Supervisory and/or management experience, in an airport environment; ~ Computer knowledge required; ~ Willing and able to work shifts, including evenings and weekends; ~ Willing to travel for meetings outside of local area; ~ Bilingual English/French. Airport customer service experience. Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations. Secure your long-term financial well-being with our competitive, employer-supported retirement savings programs (defined contribution pension plan or voluntary group RRSP) for permanent employees. Benefit from a comprehensive health and wellness package, including health, dental, life, and accident insurance to keep you and your loved ones protected.

About Jazz

Aviation LP Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America. With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Join our award-winning team and be part of shaping the future of regional aviation!

Our commitment to diversity, equity, inclusion, and accessibility To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.

Full-time Permanent Shift Shift Work #

📌 Airport Operations Manager (Toronto)
🏢 Jazz Aviation
📍 Toronto